Plan a Visit

Safety and Security

Our Staff is Here to Help

At the Orpheum Theatre Group, we are committed to your safety and well-being. Our Front of House staff and volunteers are available throughout performances to monitor everyone’s safety and to assist in any way they can. If you feel uncomfortable at any time, please speak to one of our associates who will assist you.

Every event on the Orpheum Theatre Group campus is staffed and monitored by law enforcement officers and security personnel. Closed Circuit cameras are located throughout the campus and are actively monitored.

Prior to Your Visit

Items to Leave at Home

For patron safety and security, the following items are prohibited in our venues:

  • Weapons of any kind or facsimiles of weapons, including firearms, pellet guns, stun guns, martial arts weapons, pepper spray, pocket/utility knives and other cutting instruments. This policy applies to every individual, including those with a concealed weapons permit (CCW).
  • Illegal drugs or substances
  • Flammable liquids, fireworks, pyrotechnics, flares or other incendiary devices
  • Glass, metal, or plastic containers of any kind, including cans, bottles, and flasks
  • Outside food or beverages, including alcohol
  • Oversized bags that exceed 16” x 16” x 8”
  • Interchangeable/detachable camera lenses
  • Audio/visual recording devices
  • 2-way radios
  • Laser pointers
  • Beach balls, projectiles, balloons, permanent markers, spray paint
  • Drones
  • Flashlights
  • Signs, flags, banners
  • Selfie sticks
  • Masks that cover the full face
  • Face paints
  • Jewelry that could be used as a weapon
  • Segways, skateboards, rollerblades, hoverboards, bicycles, and helmets
  • Portable seats other than those required and approved for accessibility
  • Noisemakers, bullhorns, or air horns
  • Solicitation materials including pamphlets, handouts, and advertisements.

Upon Arrival

Security Screening and Arrival Guidelines

The Orpheum Theatre Group utilizes a walk-through threat detection system. In some cases, a secondary and more thorough search may be required. Prohibited items discovered during the screening process will not be allowed inside the venue; a list of prohibited items may be found above.

Patrons refusing the security screening will be denied entry. These security measures are in place to ensure that our guests enjoy the safest environment possible.

For the comfort and safety of all guests, larger items that may obstruct walkways or disrupt other patrons should be stored at coat check when you arrive. To make your visit more convenient, we recommend avoiding bringing large bags to the theater.

Exiting the Theatre

Avoid Crowding

At the end of a performance, please allow extra time to exit in an orderly fashion and avoid crowding. Our theaters have exits at the sides as well as the front. Once you have exited the theater, we ask that you promptly move away from the doors and immediate walkways to ensure others can exit without congestion.

Please note these additional guidelines

Additional Policies

  • Unattended items left outside venue doors will be discarded to ensure guest safety.
  • Diaper bags are permitted only when the patron is accompanied by an infant.
  • Medical bags, or any bags carrying medical items such as prescription medicine, asthma inhalers, EpiPens, and other medical equipment, are permitted regardless of size. All bags require inspection prior to entry.
  • Smoking, vaping or the use of tobacco products inside Orpheum Theatre Group buildings is strictly prohibited.
  • Guests without shoes or shirts will not be admitted.
  • Pets, other than service animals as defined in Title II and Title III of the ADA, are not allowed.

Help Us Keep Our Venues Secure

In accordance with the U.S. Department of Homeland Security recommendations, all guests are encouraged to stay aware of their surroundings. If something appears suspicious, please report it to an Orpheum Theatre Group team member or law enforcement professional working at the event.

This list and these policies may change or be updated at any time and without notice.

By visiting the Orpheum Theatre and Halloran Centre, each visitor voluntarily assumes all risks related to exposure of all air borne viruses including COVID-19 and agrees to release the Orpheum Theatre Group, individuals or entities involved in the production, management, or operation of an event (collectively, “Producers”) from any liability related to such exposure regardless of any action or inaction by the Orpheum Theatre Group, another visitor, guest, employee of the Orpheum Theatre Group, or other individuals or entities involved in a performance, event, or program. Thank you for supporting the Orpheum Theatre Group and its partners and for helping to keep each other healthy and safe.