FAQs
Categories
General
While there is no formal dress code, visitors can expect to see a wide variety of dress ranging from casual to cocktail attire. Shirts and shoes are required, and please do not wear items with the potential to disrupt the view of other patrons, such as large hats.
There are many parking options near our venues, including two adjacent garages: the Downtown Mobility Center and MLGW Parking Garage. Free parking is available on nearby streets after 5pm. Click here to view a map of nearby Downtown Memphis parking options or visit our Parking & Directions page.
Occasionally, conflicting events or construction may affect parking, so please plan ahead and check traffic conditions before your visit.
No text messaging, photography, or recording is allowed during performances, unless an artist or production explicitly announces an alternative policy. We ask that all guests please respect fellow patrons who may rely on mobile devices for accessibility features, such as closed captioning or audio description via the GalaPro app for Broadway shows.
Learn more about our phone and camera policies on our Theatre Etiquette page.
Outside food and drinks are not permitted in our venues. Visit our Food and Beverage page to learn about our available concessions.
We accept Visa, Mastercard, Discover, American Express, and cash. Please note that payment methods may vary at artist merchandise stands.
For your safety, all guests and their belongings are subject to inspection upon entry. Prohibited items include weapons, illegal substances, large cameras, and outside food and drinks. For more information on prohibited items and security measures, please visit the Safety and Security page.
Yes, coat check is available near the elevators in the Grand Lobby of the Orpheum Theatre and to the left of the main entrance of the theatre at the Halloran Centre.
In the Orpheum Theatre, restrooms are located in the Autozone Atrium, on the balcony level, in the lower lounge, and lower gallery areas.
Private restrooms for Club Pass holders are available in the Pickler Companies Broadway Club.
In the Halloran Centre, restrooms are located on the first and second floors near the stairwell outside of the theatre.
Only service animals, as defined by the Americans with Disabilities Act, are allowed inside the buildings.
Smoking, vaping or the use of tobacco products inside Orpheum Theatre Group buildings is strictly prohibited.
Public Wi-Fi is currently unavailable at this time. However, we are actively working on providing this service in the coming months and will update you once it is available. We appreciate your patience and understanding as we continue to enhance your experience with us.
Yes! Visit our Tours page to learn more.
Please note the nearest exit upon entry and when taking your seat. In the event of a fire or other emergency, please follow all instructions provided by ushers or other Orpheum and Halloran Centre staff members, and please walk, do not run, to the nearest exit when instructed.
Accessibility
Yes, we offer accessible seating and a variety of services including assistive listening devices available at coat check. Learn more about all our services on our Accessibility page.
Accessible seats and their companion seats are released for public sale 48 hours prior to performance time or earlier in the event of a sell-out.
Learn more about accessible seating on our Accessibility page.
Ticket Information
All ticket sales are final, and retroactive discounts are not available. Refunds and exchanges are not available unless a show is canceled or postponed. In the event of a cancellation or postponement, patrons should contact their point of purchase for refund information. Visit our Ticket Policies page for more information.
For single ticket buyers, tickets can be managed through their Ticketmaster.com account. For Season Ticket Holders, mobile tickets can be managed through the Account Manager portal. Use your email address and password to log in, and your tickets will appear on the homepage.
Mobile tickets should be added to your Apple or Google Play wallet and are scanned as you enter the Orpheum.
Please plan to download your tickets before arriving at the theatre for your performance, and make sure your phone is charged.
Watch some quick video tutorials for help managing your tickets:
Rush tickets are discounted tickets that are occasionally available for select shows and offered to students, teachers, military personnel, and first responders with valid ID. Rushes, if available, are typically announced on the Orpheum Theatre Group's social media pages approximately 24-48 hours before the event. Rushes are not guaranteed. Availability may be limited and there is no choice in seats. Once announced, Rush tickets are sold on a first-come, first-served basis, starting at 10 a.m. on the day of the show at the box office.
Yes, everyone requires a ticket. Please check individual event pages for age recommendations. Some shows that are designed for our youngest patrons may have a lap policy. If a lap policy is applicable, details will be available on the event page.
What some parents believe is acceptable and appropriate for their children, others may find objectionable. We urge parents or guardians who plan on bringing children to research the production prior to purchasing to decide what is appropriate based on personal family values and standards.
We strongly recommend purchasing tickets through the Orpheum box office or Ticketmaster.com to avoid counterfeit or overpriced tickets.
If you can't attend your performance, many shows allow patrons to list their verified tickets for resale on Ticketmaster.com. Please ensure tickets are verified before listing them. Click here for a step-by-step guide on Ticketmaster.com.
Seats in the Right Orchestra section have odd numbers, while Left Orchestra seats have even numbers. Rest assured; you will sit together with your party.
View a detailed seating map of the orchestra section.
Group Sales
In the event of inclement weather, all performances will go on as scheduled. Each production is contractually entitled to the ticket revenues from their performances so long as the actors are on stage and perform. Legal exceptions are only allowed for “Acts of God” or “regulations of public authorities,” which happens when the government steps in to close a venue during severe weather or an emergency. Otherwise, “the show must go on.” Refunds and reseating to other performances are not allowed per this agreement. In the event of a cancellation, the Orpheum Theatre Group will notify all media and notices will be posted on our website.
Group tickets are non-refundable and non-exchangeable.
The Orpheum's Broadway productions are generally suitable for ages 12 and older. Specific age recommendations will be listed on the event listing page for each show when available.
Although young people of all ages are welcome to family productions, children under 4 are not admitted to Broadway productions. Everyone who enters the theatre must have a ticket.
Yes! The Orpheum Theatre Group offers tours of both venues, the Orpheum Theatre and Halloran Centre as well as our newest exhibit, The Balcony Project. Learn more on our tours page.
Assistive listening devices are available for pick up at the coat check.
Group minimums vary per show. As few as 8 tickets to the same performance may be classified as a group and are noted accordingly on each event on our Group Sales page.
You may find all pricing information for shows we do offer group rates for on our group tickets page. You can also call 901-529-4226 or email groups@orpheum-memphis.com.
Not in most cases, however groups of 40 or more may be required to pay a deposit for tickets in high demand.
Yes! Special needs seating is available upon request. Please let us know if anyone in your group needs accessible seating. Please call us to determine your specific needs.
If you need to make any corrections to your invoice, please do so within the 48 hours allotted to turn in your signed invoice.
Group tickets are non-refundable and non-exchangeable.
To avoid cancellation of your group tickets order, please contact the group sales manager at 901-529-4226 to make other arrangements if payment will not be received by our ticket office on or before the due date listed on your contract.
Group ticket reservations will automatically be canceled if invoices are not returned and signed to agree to the seats that are being requested.
The group tickets invoice must be paid in full 30 days after the reservation date via company or cashier’s check, or 30 days from the opening performance date for the entire run of the show, whichever is sooner. In some special cases, if a reservation must be held longer than 30 days, a negotiated deposit is required and is evaluated on a case-by-case basis.
The Orpheum Theatre Group requires that payment be submitted in one of the following forms: credit card (Visa, MasterCard or Discover), or a company check or cashier’s check made out to the Orpheum Theatre Group. Personal checks and purchase orders are not accepted.
Group tickets will be mailed to the address on the invoice 4-6 weeks before the show date. Tickets ordered within 4-6 weeks of the performance will be mailed once final payment is received. If other arrangements are needed, please contact our Group Sales manager at 901-529-4226.
Plan to arrive no later than 30 minutes prior to the start of the show. The performances begin promptly at the time listed on the tickets; groups arriving late will be seated at an appropriate time after the start of the show.
Please email groups@orpheum-memphis.com if you would like promotional materials (based on availability). Approval must be provided by the Orpheum Theatre Group prior to usage, including show logos.
Season Ticket Holders
Account Manager is the easiest way for Season Ticket Holders to manage their packages! Season Ticket Holders can access Account Manager 24 hours a day through their mobile phone, computer, or tablet.
Features include:
- Ticket details for all of your season events directly on your dashboard
- Easy online renewals when new seasons are announced
- The ability to manage, resell, exchange, or forward your tickets with just a few taps or clicks
- Online invoice payments and your transaction records
- Access to purchase additional tickets or parking passes
To explore Account Manager, log in using the email address you used to purchase your season tickets. If you don't know your password, click "Forgot Password?" to reset it.
Note: To purchase discounted parking, you will first need to know your Season Ticket Holder account number which serves as your parking discount code. If you are unsure of your Season Ticket Holder Account number, please visit Account Manager. Once in your account, click the dropdown arrow beside your name in the top right corner. Select 'My Profile' and your account number will be listed in the top left corner underneath your name.
How to use your account number discount code
Season Ticket Holders can purchase discounted parking at either the MLGW Parking Garage via ParkMobile or at the Mobility Center via Premium Parking.
Instructions on how to purchase discounted parking:
Your unique code can only be used for the number of times that is equivalent to the number of shows in your Broadway package. Season Ticket Holders need to purchase parking for each show individually. There is not a one-time purchase bundle option through these third-party parking vendors, but all Broadway shows are open for individual parking purchase at this time.
For customer service needs or questions regarding parking, please contact ParkMobile for the MLGW Garage and Premium Parking for the Mobility Center. The Orpheum Theatre Group remains your primary contact for questions related to your season ticket package.
The Orpheum Theatre Group Perks Card is available exclusively to Orpheum Season Ticket Holders and entitles the bearer to discounts from our VIP Partners from all corners of the city. One Season Perks card is mailed to each account holder right before the start of each season. If you have not received yours before the first show, please contact the box office at 901-525-3000 or email us at seasontickets@orpheum-memphis.com.
To see your Perks Card discounts, visit our Spotlight Partners page here.
If you find that you are unable to attend your regular performance of a show, you may exchange your season tickets for the best available seating to another performance of the same show, either online, in person, or by mail when the show goes on sale to the general public.
We highly recommend marking your calendar now for the dates and times of every show in the season and maintaining the seats that you have reserved as a Season Ticket Holder.
Please note that with any exchange, when possible, we cannot guarantee that your assigned seats or an equivalent seat will be available. There may also be a price difference.
Exchanges must be completed no later than 48 hours before the performance date printed on your tickets. We are not able to make exchanges on the day of the performance or after the date printed on your tickets. We are not able to exchange lost tickets.
A $5.00 fee will be charged for exchanging your tickets more than once for the same show. There may be an additional amount due.
To make an online exchange, once available, simply log in to your Account Manager on a computer using your email address and password and select the tickets you would like to exchange for another performance of the same show. There is a fee of $1.25 per ticket for this service. Your original tickets will no longer be valid. Please note: Exchanges are not currently possible on a mobile phone.
If you cannot make it to a performance and would prefer to donate the value of your tickets to the Orpheum Theatre as a tax-deductible gift, email seasontickets@orpheum-memphis.com. A tax receipt will be provided for your donation. Once your tickets are donated, your original tickets will no longer be valid. A tax receipt will be provided for your donation.
Season ticket packages are purchased for specific performance days and times, and you must attend the performance that you purchased. For multi-week engagements, Season Ticket Holders will see the show in the first week as a general rule.
Sometimes, due to holiday conflicts or late openings, the schedule can vary. For the 2024-2025 Broadway Season, ticket holders who have Thursday night seats for Peter Pan will see the show on Friday, November 29 at 2:00PM to avoid the Thanksgiving holiday. Season Ticket Holders who have the Sunday night performance of MJ will see the show at 6:00PM due to a routing requirement.
Please log in to Account Manager to confirm your performance day and time. Your tickets will also reflect the day and time that you will attend a performance.
We will be unable to seat you or refund your tickets if you come to a different performance than the one listed on your tickets.
If you have questions about what performance you will attend, call the box office at 901-525-3000 or email seasontickets@orpheum-memphis.com.
If you know in advance that you will be unable to attend your regular performance, you are able to exchange your tickets for another performance of the same production. Exchanges can be made around the time tickets have gone on sale to the public, and Season Ticket Holders will receive emailed information about public on sale dates.
Exchanges must be completed no later than 48 hours before the performance date printed on your tickets. We are not able to make exchanges on the day of the performance or after the date printed on your tickets. We are not able to exchange lost tickets.
2024-2025 Broadway Season packages include seven productions: MJ, Girl From The North Country, Moulin Rouge! The Musical, Peter Pan, Some Like It Hot, Kimberly Akimbo, and The Wiz. The optional show for this season is Hamilton.
For renewing Season Ticket Holders:
Season Ticket Holders who auto-renewed will receive each of the shows in the season’s offerings, including the option, but may choose to drop the optional show in Account Manager.
Season Ticket Holders who are not on auto-renew must decide whether to add the season option, Hamilton, to their package. As an optional show, this title is not included in the regular package and adding it will increase the price of your package.
After the renewal period (February 26 - March 19), Season Ticket Holders will be given the option to swap one of the seven regular shows – MJ, Girl From The North Country, Moulin Rouge! The Musical, Peter Pan, Some Like It Hot, Kimberly Akimbo, and The Wiz – for the season’s optional show, Hamilton. Swaps cannot be made after April 10, 2024.
The swap-a-show option applies to only one regular show per season. Season package price will vary from the listed prices when you choose to swap a show.
After renewing, please continue to check your email for detailed information regarding your swap-a-show timeline.
For new Season Ticket Holders:
Packages for new Season Ticket Holders will go on sale to the public on April 18 (April 16 for Priority List). Season ticket packages include the seven regular titles. When purchasing a package, you can decide whether to add the season option, Hamilton, to your package during your purchase process. As an optional show, adding this title will increase the price of your package.
New Season Ticket Holders can swap a show after purchasing their new package. After completing a purchase online, new Season Ticket Holders can log back into their account, click the show they would like to swap, and then the Exchange button to proceed.
The swap-a-show option applies to only one regular show per season. Season package price may vary from the listed prices when you choose to swap a show.
Auto-renew is an optional benefit that allows Season Ticket Holders to renew their season package year after year without having to worry about renewal deadlines. Auto-renew subscribers retain all their Season Ticket Holder benefits, including seat upgrades.
Please note that all new Season subscribers will automatically be enrolled in auto-renew, but can opt-out any time.
Season Ticket Holders with auto-renew will need to make sure your credit card is valid and current to ensure there is no disruption in automatically renewing your season ticket packages. If you need to update your credit card, please login to your account.
Auto-renew subscribers have the option to pay in full or through a six-month payment plan which began on February 26, 2024. The following payments will be charged on the same day each of the following months. Please contact us if you wish to use the payment plan.
Auto-renew subscribers receive the same process and opportunity for upgrades as non-auto-renew subscribers. As normal, seat upgrades will be available after the renewal period has closed, so all Season Ticket Holders must renew their current seats first and upgrade later. Once the renewal period has closed, Season Ticket Holders will be notified about the dates for the annual upgrade period.
Current Season Ticket Holders who are not on auto-renew can still sign up for auto-renew for upcoming seasons at any time during the Broadway season by emailing seasontickets@orpheum-memphis.com.
For additional questions about Auto-Renew, please email seasontickets@orpheum-memphis.com.
For the 2024-2025 season, Season Ticket Holders will have the opportunity after the renewal deadline (March 19) to upgrade or change tickets to alternate seats or a different performance, based upon availability. Because upgrades take place after the renewal deadline, Season Ticket Holders must renew their current package to receive upgrade benefits.
Season Ticket Holders will be notified when the upgrade option is available through the email associated with their account. As pricing may vary by show, performance, and seat location, ticket prices may be adjusted at the time these changes are made. After renewing, please continue to check your email for detailed information regarding your upgrade timeline.
If you are unable to attend your regular performance for a show in the season, Season Ticket Holders can exchange for the best available seating for another performance of the same show, either online, in person, or by mail. This benefit becomes available after the show goes on single ticket sale to the general public.
Please note that with any exchange, when possible, we cannot guarantee that your assigned seats or an equivalent seat will be available. There may also be a price difference.
Single show ticket exchanges must be completed no later than 48 hours (about 2 days) before the performance date printed on your tickets. We are not able to make exchanges on the day of the performance or after the date printed on your tickets. We are not able to exchange lost tickets.
A $5.00 fee will be charged for exchanging your tickets more than once for the same show. There may be an additional amount due.
We are unable to hold your seats without payment in full. When accounts are not paid in full by the deadline, seats are released without notice. Any returning Season Ticket Holders would be considered as new accounts and seated with the best available locations at that time.
Season Ticket Holders receive presale codes to buy additional seats about three days before tickets go on sale to the public. On rare occasions, there may be exceptions for certain productions.
On-sale dates for individual shows have not yet been determined. Tickets obtained from sources other than the Orpheum Theatre Box Office or Ticketmaster may be counterfeit or overpriced.
Availability for additional tickets will be limited and we cannot guarantee that you will find additional seats near your season tickets or for the same performance.
Presale opportunities are sent via email to the address associated with the patron account. To ensure that you receive presale codes, on-sale dates, and other Broadway information, join our email club and personalize your message preferences.
Once the show has gone on single ticket sale to the public, you can post your tickets for resale for most shows anonymously via your Account Manager portal for other patrons to purchase on Ticketmaster.com.
Please note: Resale benefits may not be available for all shows.
Go to your Account Manager and log in using your email address and password. You choose the selling price and sales deadline, and you’ll be kept in the loop via email notification. Restrictions may apply to maximum sales price.
Once posted for resale, your tickets will appear on Ticketmaster.com indicated by a pink icon with white circular arrows.
When your seats are purchased, the barcodes on your tickets are canceled and new ones are issued and delivered to the buyer. Please remember that your current tickets will no longer be valid once sold or transferred.
You will be paid via direct deposit by Ticketmaster in 7-10 days. If you are reselling tickets for the first time, you will receive your first payment as a mailed check and future payments as direct deposits. Click here for more information: How and when do I get paid for tickets I sell? (ticketmaster.com)
If your tickets do not sell before the expiration date you’ve set, you will be notified via email that your listing has been removed and that your original tickets are still valid for entry.
Seats can be posted for resale around the time of the single ticket public on-sale. Some shows do not allow resale.
If you cannot make it to a performance and would prefer to donate the value of your tickets to the Orpheum Theatre as a tax-deductible gift, email seasontickets@orpheum-memphis.com. A tax receipt will be provided for your donation. Once your tickets are donated, your original tickets will no longer be valid.
Email seasontickets@orpheum-memphis.com for additional information.
Transfer options for tickets begin when a show has gone on sale to the general public.
Login to your Account Manager portal to forward your tickets to someone else. The tickets you choose to forward will be texted for download to the recipient’s mobile device. Your original tickets will no longer be valid. There is a fee of $1.95 for this service.
If you are a Season Ticket Holder for the current 2024-2025, your package includes seven productions: MJ, Girl From The North Country, Moulin Rouge! The Musical, Peter Pan, Some Like It Hot, Kimberly Akimbo, and The Wiz. Hamilton is an optional show that can be added to any package.
To confirm what shows are in your renewed or purchased season package, log in to Account Manager.
2024-2025 Season Ticket Holders also have the opportunity to swap one of the seven regular shows for Hamilton after renewing or purchasing a package.
For those who purchase new season tickets, once available, a swap can be made following the purchase of their show package.
Tickets for one show cannot be traded for additional tickets to another.
Mobile tickets can be managed through the Account Manager portal. Use your email address and password to log in, and your tickets will appear on the homepage.
Mobile tickets should be added to your Apple or Google Play wallet and are scanned as you enter the Orpheum.
Please plan to download your tickets before arriving at the theatre for your performance, and make sure your phone is charged.
To access your tickets in Account Manager, visit orpheum-memphis.com/account and log in using the email address. If you don't know your password, click "Forgot Password?" to reset it.
Watch some quick video tutorials for help managing your tickets:
Address changes can only be made by the account holder, in writing to Orpheum Theatre Box Office, P.O. Box 3370, Memphis TN 38173-0370, by emailing seasontickets@orpheum-memphis.com.
All patrons regardless of age will need a ticket. In general, patrons under the age of four are not recommended to attend Broadway shows, though individual productions may have age recommendations that vary according to the show’s themes or content.
If you do not plan for your child to use one of your season tickets, you will need to purchase an additional ticket for them in advance once tickets go on sale to the public.
Additional seats may not be available near your season ticket seats or for your season ticket performance.
What some parents believe is acceptable and appropriate for their children, others may find objectionable. We urge parents or guardians who plan on bringing children to research the production prior to ordering to decide what is appropriate based on personal family values and standards.
The most important benefit of being a subscriber is your same seat privilege. In fairness to other renewing Season Ticket Holders, we do not accept account transfers.
Splitting season accounts is allowed only if the current account holder makes this request in writing to our office before the renewal deadline. Complete address information for the parties involved must be included with their payment in full. Requests can be emailed to seasontickets@orpheum-memphis.com.
Season tickets can be purchased by all patrons in the Mid-South region. The number of available season tickets may be limited and may change season to season.
Season tickets are not sold outside the Orpheum Theatre's region. If you would like to request an exception, please call the box office at 901-525-3000.
Payment plans are not currently available for the Pick 5 or more season flex packages.
Free parking after 5pm is available on many of the streets near the theatre.
There are several parking lots within walking distance of the theatre. The Downtown Mobility Center and the MLGW Parking Garage are the two most adjacent parking garages to our campus. Fees for downtown parking can vary by lot. Click here to view a map of additional nearby Downtown Memphis parking lots, or visit our Parking & Directions page.
Occasionally, conflicting events at other downtown venues or construction can make parking more difficult. Please check traffic routes and conditions as you plan for your visit.
Mobile Tickets
If you purchased your tickets online through Ticketmaster
Download the free Ticketmaster app or log in to your Ticketmaster account through your browser at ticketmaster.com to access your mobile ticket.
If you are a Season Ticket Holder
Season Ticket Holders can access their tickets through Account Manager.
To access your tickets, tap 'Manage My Tickets' in your account and select your event and ticket.
These short video tutorials will show you how.
Holding tickets for others? Select the 'Transfer' button and send tickets directly to them so you can meet at your seats.
SafeTix™ is an enhancement to the identity ticketing system that generates secure tickets that tie to your individual account. This reduces the risk of ticket fraud and provides a personalized experience.