FAQs

Frequently Asked Questions

TOPICS:

All ticket sales are final. Refunds, exchanges, or retroactive discounts are not possible.

If you cannot attend a show, you may be able to list your verified tickets for resale through Ticketmaster.com. You can log in to your Ticketmaster.com account to manage your tickets and view your potential resale options.


The use of electronic devices is prohibited in the theatre. This includes phones, cameras, video and audio recorders, flashlights, etc.

Due to performance copyrights and the disruptive nature of electronic devices, guests using these items may be ejected without refund.


Everyone regardless of age must have a ticket. Please check individual show information for age recommendations or restrictions.


Outside food and beverages are not permitted in the theatres.


For select shows, tickets can be resold or purchased from other patrons on Ticketmaster.com.

Verified tickets listed for resale are indicated on Ticketmaster.com by a pink icon with white circular arrows. Verified resellers set their own prices, which may differ from the prices set by the performer or production.

To list a ticket for resale:

Ticketmaster.com purchasers: When applicable, you can list verified tickets for resale through your Ticketmaster.com account. 

Broadway season ticket holders: You can list your season ticket seats through your AccountManager portal. Season ticket seats can be listed for resale after the show has become available for presale. 

All resale tickets sold through Ticketmaster.com have been verified, making it easier for patrons to find valid tickets directly through the Orpheum Theatre Group's official ticketing partner.

We recommend purchasing all tickets, both original and resale, through the Orpheum box office and Ticketmaster.com. Tickets purchased through third-party vendors may be fraudulent or have highly inflated prices. Read our ticket information to learn more about ticket brokers.


$20 or $25 (cash-only) rush tickets are occasionally available for select Broadway shows, based on availability, for the following groups:

  • Students
  • Teachers and school staff members
  • Members of the military, police and fire departments, first responders, nurses, and other heroes, as well as their families

Rush tickets are not guaranteed for any show and may not be possible, especially when ticket inventory is limited. When a rush performance can be scheduled, it is generally announced the week of the show on our website and social media pages.

Rush tickets are available on the day of the applicable performance only and go on sale at the main box office two hours before showtime. A limited quantity of tickets will be available, and seats are not guaranteed. 

Two tickets can be purchased per person with valid ID on a first-come, first-served basis for the best available seats (no choice in seats). ID required for all students 18+. The discount is not valid toward previous purchases.

If a show has a rush performance scheduled, the information will be provided on its event page on our website as soon as the rush is confirmed. If a rush has not been announced for a specific performance, discounted tickets will not be available.


There are five spaces for wheelchairs and five chairs for other accessible needs, such as walkers and any other physical limitations. The row directly in front of the wheelchair spaces, Row BB, is held whenever possible for anyone accompanying patrons with accessible seating requirements. Row BB tickets are priced the same as the regular back orchestra. Occasionally, companion seats may be available in the accessible seating area. In those cases, companions will be seated to the sides of or the back of the section and may not be seated directly next to their companion.

Accessible seats and those in Row BB are released for public sale 48 hours prior to performance time or earlier in the event of a sell-out.

To view a seating map of the Orpheum's accessible section, click here.


Ticketmaster’s Official Platinum Seats are premium tickets to concerts and other events made available by artists and event providers. The goal is to give the most passionate fans fair and safe access to the best tickets, while enabling artists and other people involved in staging live events to price tickets closer to their true value. Ticketmaster's Official Platinum Seats program enables market-based pricing (adjusting prices according to supply and demand) for live event tickets, similar to how airline tickets and hotel rooms are sold. To learn more, visit Ticketmaster’s platinum ticket FAQ online.


Each ticket has a one-of-a-kind barcode, and when you share your tickets along with your personal information online, your tickets can be compromised. You can still share your excitement online, just make sure to #CoverTheCode by covering the bar code and any other personal information on your ticket. Get more information about #CoverTheCode.


Ticketmaster Verified Fan and the Orpheum Theatre Group are committed to getting more tickets into the hands of fans, so you can attend the shows you love like HAMILTON. Not scalpers or bots. We're collaborating with shows who want to leverage powerful Ticketmaster technology to create a safe, reliable, ticket-buying experience for their fans.

Ticketmaster Verified Fan does not guarantee that everyone will get a ticket, but it does level the playing field so a fan is only up against another fan — without facing bots — for the same ticket.

To learn more about Verified Fan, visit the official FAQ at Ticketmaster.com.


In the Orpheum Theatre, seats in Orchestra Right have odd numbers, while seats in Orchestra Left have even numbers. 

Large theatres like ours, with a center aisle dividing the orchestra into four sections, sometimes number seats this way to make it easier for patrons and ushers to quickly find seats on the left and right sides of the auditorium.

Rest assured you will be seated with your friends or family!

To view a detailed seating map of the orchestra section, click here.


Yes! Guests can connect to our free OTGPatron WiFi network using an email address or Facebook account in both the Orpheum Theatre and Halloran Centre.


Patrons are asked to turn off cellular phones and beepers when entering the theatres at the Orpheum and the Halloran Centre. Inform those who may need to reach you in an emergency to call 901-525-3000 with your seat number.


The Orpheum Theatre Group is serious about the safety of our guests. For the protection of our patrons, theatre managers and private security personnel are on duty for all performances. Patrons and their belongings are subject to inspection and metal detection upon entry.

The following is a list of items not permitted inside the Orpheum Theatre and Halloran Centre. We reserve the right to prohibit other items as deemed necessary. Patrons will have the opportunity to return items to their vehicles before entering.

• Firearms, knives, and weapons of any kind
• Illegal drugs or substances
• Laser pointers
• Fireworks
• Outside food and beverages
• SLRs, DSLRs, video cameras, and professional cameras, including external flash camera units or interchangeable/detachable lenses
• Pets other than service animals

Larger items that have the potential to block walkways or disturb other patrons will need to be stored at coat check. For your convenience, we recommend refraining from bringing large bags to the theatre.

Help us keep our venues secure — if you see anything suspicious, please tell an usher or other Orpheum Theatre Group representative.


Yes. In the Orpheum Theatre, restrooms are located in the parlor, balcony, lower lounge, and lower gallery areas. The largest facilities are in the lower lounge located below the Grand Lobby. Accessible restrooms are located in the parlor adjacent to the Grand Lobby. In the Halloran Centre, restrooms are located on the first and second floors near the stairwell outside of the theatre.


Yes, for a small fee. The coat check is located in the Grand Lobby.


Concession stands selling candy and beverages are located in the parlor and on the mezzanine, and two full bars are located in the lobby. Additional stands may be open on the balcony and in the lower lobby for high-attendance shows.  While drinks can be taken into concerts and some special events, you will need a souvenir Orpheum tumbler to take drinks into Broadway performances.

The Halloran Centre's concession stand is located on the south side of the lobby. Additional stands may be open for special events. Souvenir tumblers will be available to take drinks into the theatre.

Wine, Champagne, Alcohol: $8-9
Beer: $5
Coffee: $3
Cappucino: $4
Candy, Water, Soda: $3

Additional choices may be available at select shows.


The Orpheum's Broadway productions are generally suitable for ages 12 and older. Although kids of all ages are welcome to our family productions, children under 4 are not admitted to Broadway productions. Everyone who enters the theatre must have a ticket.


Yes. Tours are available to the public at 10am and noon on select Mondays throughout the year. To see a list of available dates, click here. Additional dates are added approximately every three months.

Private tours are also available for groups of 20 or more. To tour the Orpheum Theatre, call 901-529-4234. To tour the Halloran Centre, call 901-529-4276.


Smoking is prohibited inside the Orpheum Theatre and the Halloran Centre. Please take your ticket stub for readmission if you leave the building to smoke.


In the event of a fire or other emergency, please follow all instructions provided by ushers or other Orpheum and Halloran Centre staff members.

Exits in the Orpheum are marked by red illuminated signs. Auditorium exits are located to your left and right, and building exits are located in the orchestra and balcony foyers as well as the Grand Lobby. Fire escapes would be used at exits from certain levels of the building.

Exits in the Halloran Centre are marked by red illuminated signs. Auditorium exits are located at the back of the auditorium to the left and the right as well as house right of the stage on the orchestra level. Building exits are located at the front and back of the building.

In case of fire, please walk, do not run, to the nearest exit.


In the event of inclement weather, all performances will go on as scheduled. Each production is contractually entitled to the ticket revenues from their performances so long as the actors are on stage and perform. Legal exceptions are only allowed for “Acts of God” or “regulations of public authorities,” which happens when the government steps in to close a venue during severe weather or an emergency. Otherwise, “the show must go on.” Refunds and reseating to other performances are not allowed per this agreement. In the event of a cancellation, the Orpheum Theatre Group will notify all media and notices will be posted on our website.


Pre-paid parking in the MLGW garage is available exclusively to season ticket holders at a reduced price of $7 per pass. These season passes are not date/time specific, but may not be used during Memphis in May events. Parking spaces are not reserved — it is first come, first served.

Valet parking can be reserved in advance online with A+ Parking for $20.


Occasionally conflicting events at other downtown venues can make parking more difficult. We will make every attempt to inform you whenever we feel parking might be challenging. 


Free parking after 5pm is available on many of the streets near the theatre. Some downtown restaurants offer free parking to Orpheum Theatre Group ticket holders who dine with them.


Close Email Signup JOIN OUR EMAIL CLUB