Frequently Asked Questions


All ticket sales are final. Refunds, exchanges or retroactive discounts are not possible.

The use of electronic devices is prohibited in the theatre. This includes phones, cameras, video and audio recorders, flashlights, etc.

Due to performance copyrights and the disruptive nature of electronic devices, guests using these items may be ejected without refund.

Everyone regardless of age must have a ticket. Please check individual show information for age recommendations or restrictions.

For select shows, tickets can be resold or purchased from other patrons on

Verified tickets listed for resale are indicated on by a pink icon with white circular arrows. Verified resellers set their own prices, which may differ from the prices set by the performer or production.

To list a ticket for resale: purchasers: When applicable, you can list verified tickets for resale through your account. 

Broadway season ticket holders: You can list your season ticket seats through your AccountManager portal. Season ticket seats can be listed for resale after the show has become available for presale. 

All resale tickets sold through have been verified, making it easier for patrons to find valid tickets directly through the Orpheum Theatre Group's official ticketing partner.

We recommend purchasing all tickets, both original and resale, through the Orpheum box office and Tickets purchased through third-party vendors may be fraudulent or have highly inflated prices. Read our ticket information to learn more about ticket brokers.

Hamilton will make its Memphis debut in the 2018-2019 Broadway season, July 9-28, 2019. Additional information will be released as it comes available.

Many factors are considered when presenting a national tour such as availability, routing, and demand. We are anticipating a very popular response to Hamilton and we’re working with the show to ensure that as many people as possible will be able to attend Hamilton during its premiere engagement in Memphis. 

A public on-sale date and ticket prices for Hamilton have not yet been announced. 

Please note that the Orpheum Theatre Box Office,, and Ticketmaster are the only official ticketing providers for Hamilton's engagement in Memphis. Tickets purchased from any third-party vendor may be fraudulent or incorrectly priced. Information about Hamilton will be added to our website at as it becomes available.

The best way to stay informed is by ensuring that we have your current email address and that you have opted into receive Orpheum emails. You may also stay informed by following us on Facebook at

Hamilton is the story of America’s Founding Father Alexander Hamilton, an immigrant from the West Indies who became George Washington’s right-hand man during the Revolutionary War and was the new nation’s first Treasury Secretary. Featuring a score that blends hip-hop, jazz, blues, rap, R&B and Broadway, Hamilton is the story of America then, as told by America now.  

No, this will be a new cast but it will be produced with the same talent, attention to detail, and high quality as the Chicago, London, and Touring productions.

$20 or $25 (cash-only) rush tickets are occasionally available for select Broadway shows, based on availability, for the following groups:

  • Students
  • Teachers and school staff members
  • Members of the military, police and fire departments, first responders, nurses, and other heroes, as well as their families

Rush tickets are not guaranteed for any show and may not be possible, especially when ticket inventory is limited. When a rush performance can be scheduled, it is generally announced the week of the show on our website and social media pages.

Rush tickets are available on the day of the applicable performance only and go on sale at the main box office two hours before showtime. A limited quantity of tickets will be available, and seats are not guaranteed. 

Two tickets can be purchased per person with valid ID on a first-come, first-served basis for the best available seats (no choice in seats). ID required for all students 18+. The discount is not valid toward previous purchases.

If a show has a rush performance scheduled, the information will be provided on its event page on our website as soon as the rush is confirmed. If a rush has not been announced for a specific performance, discounted tickets will not be available.

There are five spaces for wheelchairs and five chairs for other accessible needs, such as walkers and any other physical limitations. The row directly in front of the wheelchair spaces, Row BB, is held whenever possible for anyone accompanying patrons with accessible seating requirements. Row BB tickets are priced the same as the regular back orchestra. Occasionally, companion seats may be available in the accessible seating area. In those cases, companions will be seated to the sides of or the back of the section and may not be seated directly next to their companion.

Accessible seats and those in Row BB are released for public sale 48 hours prior to performance time or earlier in the event of a sell-out.

To view a seating map of the Orpheum's accessible section, click here.

Patrons are asked to turn off cellular phones and beepers when entering the theatres at the Orpheum and the Halloran Centre. Inform those who may need to reach you in an emergency to call 901-525-3000 with your seat number.

The Orpheum Theatre Group is serious about the safety of our guests. For the protection of our patrons, theatre managers and private security personnel are on duty for all performances. Patrons and their belongings are subject to inspection and metal detection upon entry.

The following is a list of items not permitted inside the Orpheum Theatre and Halloran Centre. We reserve the right to prohibit other items as deemed necessary. Patrons will have the opportunity to return items to their vehicles before entering.

• Firearms, knives, and weapons of any kind
• Illegal drugs or substances
• Laser pointers
• Fireworks
• Outside food and beverages
• SLRs, DSLRs, video cameras, and professional cameras, including external flash camera units or interchangeable/detachable lenses
• Pets other than service animals

Larger items that have the potential to block walkways or disturb other patrons will need to be stored at coat check. For your convenience, we recommend refraining from bringing large bags to the theatre.

Help us keep our venues secure — if you see anything suspicious, please tell an usher or other Orpheum Theatre Group representative.

The Orpheum's Broadway productions are generally suitable for ages 12 and older. Although kids of all ages are welcome to our family productions, children under 4 are not admitted to Broadway productions. Everyone who enters the theatre must have a ticket.

In the event of inclement weather, all performances will go on as scheduled. Each production is contractually entitled to the ticket revenues from their performances so long as the actors are on stage and perform. Legal exceptions are only allowed for “Acts of God” or “regulations of public authorities,” which happens when the government steps in to close a venue during severe weather or an emergency. Otherwise, “the show must go on.” Refunds and reseating to other performances are not allowed per this agreement. In the event of a cancellation, the Orpheum Theatre Group will notify all media and notices will be posted on our website.

Information will be announced at a later time. However, please note that due to inventory constraints, group tickets may not be available for HAMILTON.

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