Help us engage 95 classrooms in our 95th year! Learn more

Frequently Asked Questions

TOPICS:

Auto-renew is an optional benefit that allows Season Ticket Holders to renew their season package year after year without having to worry about renewal deadlines. Auto-renew subscribers retain all their Season Ticket Holder benefits, including seat upgrades. Season Ticket Holders who are not currently signed-up for auto-renew can receive a first-time, one-time savings of $25 per season ticket in fees for the upcoming Broadway Season if they sign up for auto-renew before the deadline on February 20, 2024.

Please note that all new Season subscribers will automatically be enrolled in auto-renew, but can opt-out any time.

Season Ticket Holders with auto-renew will be charged on February 26, 2024 to the credit card that was used for the 2023-2024 season. Please make sure the credit card is valid and current to ensure there is no disruption in automatically renewing your season ticket packages. If you need to update your credit card, please contact us at seasontickets@orpheum-memphis.com.

Auto-renew subscribers have the option to pay in full or through a six-month payment plan which begins on February 26, 2024. The following payments will be charged on the same day each of the following months. Please contact us if you wish to use the payment plan.

Auto-renew subscribers receive the same process and opportunity for upgrades as non-auto-renew subscribers. As normal, seat upgrades will be available after the renewal period has closed, so all Season Ticket Holders must renew their current seats first and upgrade later. Once the renewal period has closed, Season Ticket Holders will be notified about the dates for the annual upgrade period.

While there is a deadline to receive the one-time $25 per package savings for first time auto-renew subscribers, current Season Ticket Holders who are not on auto-renew can still sign up for auto-renew for upcoming seasons at any time during the Broadway season by emailing seasontickets@orpheum-memphis.com.

For additional questions about Auto-Renew, please email seasontickets@orpheum-memphis.com.


The Orpheum Theatre Group Perks Card is available exclusively to Orpheum Season Ticket Holders and entitles the bearer to discounts from our VIP Partners from all corners of the city. One Season Perks card is mailed to each account holder right before the start of each season. If you have not received yours before the first show, please contact the box office at 901-525-3000 or email us at seasontickets@orpheum-memphis.com.

To see your Perks Card discounts, visit our Spotlight Partners page here.

All offers exclude alcohol.


Season Ticket Holders can purchase discounted parking at either the MLGW Parking Garage via ParkMobile or at the Mobility Center via Premium Parking.

Instructions on how to purchase discounted parking:

Your unique code can only be used for the number of times that is equivalent to the number of shows in your Broadway package. Season Ticket Holders need to purchase parking for each show individually. There is not a one-time purchase bundle option through these third-party parking vendors, but all Broadway shows are open for individual parking purchase at this time.

If you are unsure of your Season Ticket Holder Account number, which serves as your parking discount code, please visit Account Manager. Once in your account, click the dropdown arrow beside your name in the top right corner. Select 'My Profile' and your account number will be listed in the top left corner underneath your name. 

For customer service needs or questions regarding parking, please contact ParkMobile for the MLGW Garage and Premium Parking for the Mobility Center. The Orpheum Theatre Group remains your primary contact for questions related to your season ticket package.  


We are unable to hold your seats without payment in full. When accounts are not paid in full by the deadline, seats are released without notice. Any returning Season Ticket Holders would be considered as new accounts and seated with the best available locations at that time.


After renewing packages for the 2023-2024 season, season ticket holders will have the opportunity after the renewal deadline to upgrade or change tickets to alternate seats or a different performance, based upon availability. Because upgrades take place after the renewal deadline, season ticket holders must renew their current package in order to receive upgrade benefits.

Season ticket holders will be notified when the upgrade option is available through the email associated with their account. As pricing may vary by show, performance, and seat location, ticket prices may be adjusted at the time these changes are made. After renewing, please continue to check your email for detailed information regarding your upgrade timeline.

If you find that you are unable to attend your regular performance for a show in the season, season ticket holders have the benefit of exchanging for the best available seating to another performance of the same show, either online, in person, or by mail. This benefit becomes available after the show goes on single ticket sale to the general public.

Please note that with any exchange, when possible, we cannot guarantee that your assigned seats or an equivalent seat will be available. There may also be a price difference.

Single show ticket exchanges must be completed no later than 48 hours before the performance date printed on your tickets. We are not able to make exchanges on the day of the performance or after the date printed on your tickets. We are not able to exchange lost tickets.

A $5.00 fee will be charged for exchanging your tickets more than once for the same show. There may be an additional amount due.


2023-2024 Broadway Season packages include Funny Girl, Beetlejuice, SIX, Company, Mrs. Doubtfire, and Mamma Mia! The optional shows this season are Les Misérables and Wicked. 

For renewing season ticket holders: 

Season ticket holders who are not on auto-renew must decide whether to add the season options, Les Misérables and Wicked, to their package. As optional shows, these titles are not included in the regular package and adding them will increase the price of your package. 

Season ticket holders who are on auto-renew will receive each of the shows in the season’s offerings, including the two options, but may drop one or both of the optional shows in Account Manager. 

After the renewal period, all season ticket holders will be given the option to swap one of the six regular shows – Funny Girl, Beetlejuice, SIX, Company, Mrs. Doubtfire, or Mamma Mia! – for one of the season’s optional shows, Les Misérables or Wicked. Swaps cannot be made after May 4, 2023. 

The swap-a-show option applies to only one regular show per season. Season package price will vary from the listed prices when you choose to swap a show. 

After renewing, please continue to check your email for detailed information regarding your swap-a-show timeline. 

For new season ticket holders: 

Packages for new season ticket holders will go on sale to the public on May 5. Season ticket packages include the six regular titles. When purchasing a package, you can decide whether to add the season options, Les Misérables and Wicked, to your package during your purchase process. As optional shows, adding these titles will increase the price of your package. 

New season ticket holders will have the opportunity to swap a show after purchasing their new package. After completing a purchase online, new season ticket holders can log back into their account, click the show they would like to swap, and then the Exchange button to proceed. 

The swap-a-show option applies to only one regular show per season. Season package price may vary from the listed prices when you choose to swap a show. 


Season Ticket Holders receive presale codes to buy additional seats about three days before tickets go on sale to the public. On rare occasions, there may be exceptions for certain productions. 

On-sale dates for individual shows have not yet been determined. Tickets obtained from sources other than the Orpheum Theatre Box Office or Ticketmaster may be counterfeit or overpriced. 

Availability for additional tickets will be limited and we cannot guarantee that you will find additional seats near your season tickets or for the same performance. 

Presale opportunities are sent via email to the address associated with the patron account. To ensure that you receive presale codes, on-sale dates, and other Broadway information, join our email club and personalize your message preferences.


If you find that you are unable to attend your regular performance of a show, you may exchange your season tickets for the best available seating to another performance of the same show, either online, in person, or by mail when the show goes on sale to the general public.

We highly recommend marking your calendar now for the dates and times of every show in the season and maintaining the seats that you have reserved as a Season Ticket Holder.

Please note that with any exchange, when possible, we cannot guarantee that your assigned seats or an equivalent seat will be available. There may also be a price difference.

Exchanges must be completed no later than 48 hours before the performance date printed on your tickets. We are not able to make exchanges on the day of the performance or after the date printed on your tickets. We are not able to exchange lost tickets.

A $5.00 fee will be charged for exchanging your tickets more than once for the same show. There may be an additional amount due.

To make an online exchange, once available, simply log in to your Account Manager on a computer using your email address and password and select the tickets you would like to exchange for another performance of the same show. There is a fee of $1.25 per ticket for this service. Your original tickets will no longer be valid. Please note: Exchanges are not currently possible on a mobile phone.

If you cannot make it to a performance and would prefer to donate the value of your tickets to the Orpheum Theatre as a tax-deductible gift, email seasontickets@orpheum-memphis.com. A tax receipt will be provided for your donation. Once your tickets are donated, your original tickets will no longer be valid. A tax receipt will be provided for your donation.


Once the show has gone on single ticket sale to the public, you can post your tickets for resale for most shows anonymously via your Account Manager portal for other patrons to purchase on Ticketmaster.com.

Please note: Resale benefits may not be available for all shows.

Go to your Account Manager and log in using your email address and password. You choose the selling price and sales deadline, and you’ll be kept in the loop via email notification. Restrictions may apply to maximum sales price.

Once posted for resale, your tickets will appear on Ticketmaster.com indicated by a pink icon with white circular arrows.

When your seats are purchased, the barcodes on your tickets are canceled and new ones are issued and delivered to the buyer. Please remember that your current tickets will no longer be valid once sold or transferred.

You will be paid via direct deposit by Ticketmaster in 7-10 days. If you are reselling tickets for the first time, you will receive your first payment as a mailed check and future payments as direct deposits. Click here for more information: How and when do I get paid for tickets I sell? (ticketmaster.com)

If your tickets do not sell before the expiration date you’ve set, you will be notified via email that your listing has been removed and that your original tickets are still valid for entry.

Seats can be posted for resale around the time of the single ticket public on-sale. Some shows do not allow resale.

If you cannot make it to a performance and would prefer to donate the value of your tickets to the Orpheum Theatre as a tax-deductible gift, email seasontickets@orpheum-memphis.com. A tax receipt will be provided for your donation. Once your tickets are donated, your original tickets will no longer be valid.

Email seasontickets@orpheum-memphis.com for additional information.


Transfer options for tickets begin when a show has gone on sale to the general public.

Login to your Account Manager portal to forward your tickets to someone else. The tickets you choose to forward will be texted for download to the recipient’s mobile device. Your original tickets will no longer be valid. There is a fee of $1.95 for this service.

 


Season ticket packages are purchased for specific performance days and times, and you must attend the performance that you purchased. For multi-week engagements, season ticket holders will see the show in the first week as a general rule.

Sometimes, due to holiday conflicts or late openings, the schedule can vary. For the 2023-2024 Broadway Season, season ticket holders who have Thursday night seats for SIX will see the show on Friday, November 24 at 2:00PM to avoid the Thanksgiving holiday. Season ticket holders who have the Tuesday night performance of Wicked will see the show on Tuesday, April 9 at 7:30PM due to a later start to the engagement.

Please log in to Account Manager to confirm your performance day and time. Your tickets will also reflect the day and time that you will attend a performance. 

We will be unable to seat you or refund your tickets if you come to a different performance than the one listed on your tickets.

If you have questions about what performance you will attend, call the box office at 901-525-3000 or email seasontickets@orpheum-memphis.com.

If you know in advance that you will be unable to attend your regular performance, you are able to exchange your tickets for another performance of the same production. Exchanges can be made around the time tickets have gone on sale to the public, and season ticket holders will receive emailed information about these opportunities.

Exchanges must be completed no later than 48 hours before the performance date printed on your tickets. We are not able to make exchanges on the day of the performance or after the date printed on your tickets. We are not able to exchange lost tickets.


The regular six-show package includes Funny Girl, Beetlejuice, SIX, Company, Mrs. Doubtfire, and Mamma Mia!. Les Misérables and Wicked are optional shows that can be added to any package.

To confirm what shows are in your renewed or purchased season package, log in to Account Manager.

Season ticket holders also have the opportunity to swap one of the six regular shows for one of the optional shows after renewing or purchasing a package.

For those who purchase new season tickets, once available, a swap can be made following the purchase of their show package.

Tickets for one show cannot be traded for additional tickets to another.


Mobile tickets can be managed through the Account Manager portal. Use your email address and password to log in, and your tickets will appear on the homepage. 

Mobile tickets should be added to your Apple or Google Play wallet and are scanned as you enter the Orpheum.

Please plan to download your tickets before arriving at the theatre for your performance, and make sure your phone is charged.

To access your tickets in Account Manager, visit orpheum-memphis.com/account and log in using the email address. If you don't know your password, click "Forgot Password?" to reset it.

Watch some quick video tutorials for help managing your tickets:


Address changes can only be made by the account holder, in writing to Orpheum Theatre Box Office, P.O. Box 3370, Memphis TN 38173-0370, by emailing seasontickets@orpheum-memphis.com.


All patrons regardless of age will need a ticket. In general, patrons under the age of four are not recommended to attend Broadway shows, though individual productions may have age recommendations that vary according to the show’s themes or content.

If you do not plan for your child to use one of your season tickets, you will need to purchase an additional ticket for them in advance once tickets go on sale to the public.

Additional seats may not be available near your season ticket seats or for your season ticket performance.

What some parents believe is acceptable and appropriate for their children, others may find objectionable. We urge parents or guardians who plan on bringing children to research the production prior to ordering to decide what is appropriate based on personal family values and standards.


The most important benefit of being a subscriber is your same seat privilege. In fairness to other renewing Season Ticket Holders, we do not accept account transfers.


Splitting season accounts is allowed only if the current account holder makes this request in writing to our office before the renewal deadline. Complete address information for the parties involved must be included with their payment in full. Requests can be emailed to seasontickets@orpheum-memphis.com.


Season tickets can be purchased by all patrons in the Mid-South region. The number of available season tickets may be limited and may change season to season. 

Season tickets are not sold outside the Orpheum Theatre's region. If you would like to request an exception, please call the box office at 901-525-3000.


We offer an optional 6-month payment plan for season ticket packages, with the first payment due upon purchase. Afterwards, credit cards will be charged for five consecutive months from the date of the original payment. The first payment for auto-renew subscribers will be charged on February 26, 2024 for the 2024-2025 Broadway Season. 

If a credit card is declined, updated credit card information must be provided to the box office no later than 5 business days of the declined credit card, and the past-due amount must be paid. If payment is not received in five business days, guests must pay in full the remaining balance due under the payment plan to maintain their package. 

If full payment has not been received within 15 days from the date the credit card has been declined, seats will be released, and prior payments will be refunded. 

Should a guest have two declined payments in one season, the guest will not be allowed payment plans for future ticket purchases.


Account Manager is the easiest way for Season Ticket Holders to manage their packages! Season Ticket Holders can access Account Manager 24 hours a day through their mobile phone, computer, or tablet. 

Features include:

  • Ticket details for all of your season events directly on your dashboard
  • Easy online renewals when new seasons are announced
  • The ability to manage, resell, exchange, or forward your tickets with just a few taps or clicks
  • Online invoice payments and your transaction records
  • Access to purchase additional tickets or parking passes

To explore Account Manager, visit orpheum-memphis.com/account and log in using the email address you used to purchase your season tickets.  If you don't know your password, click "Forgot Password?" to reset it.


Free parking after 5pm is available on many of the streets near the theatre.


Starting with the 2023-2024 Season, all Season Ticket Holders will have the opportunity to purchase discounted parking digitally through the ParkMobile or Premium Parking App or website and will no longer pay for parking through their season ticket invoice.


There are several parking lots within walking distance of the theatre, and fees can vary by lot. Click here to view a map of additional nearby Downtown Memphis parking lots, or visit our Parking & Directions page.


Occasionally, conflicting events at other downtown venues or construction can make parking more difficult. Please check traffic routes and conditions as you plan for your visit.


Close Email Signup

JOIN OUR EMAIL CLUB