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Frequently Asked Questions


In the event of inclement weather, all performances will go on as scheduled. Each production is contractually entitled to the ticket revenues from their performances so long as the actors are on stage and perform. Legal exceptions are only allowed for “Acts of God” or “regulations of public authorities,” which happens when the government steps in to close a venue during severe weather or an emergency. Otherwise, “the show must go on.” Refunds and reseating to other performances are not allowed per this agreement. In the event of a cancellation, the Orpheum Theatre Group will notify all media and notices will be posted on our website.

The Orpheum's Broadway productions are generally suitable for ages 12 and older. Specific age recommendations will be listed on the event listing page for each show when available.

Although young people of all ages are welcome to family productions, children under 4 are not admitted to Broadway productions. Everyone who enters the theatre must have a ticket.

Yes! The Orpheum Theatre Group offers tours of both venues, the Orpheum Theatre and Halloran Centre as well as our newest exhibit, The Balcony Project. Learn more on our tours page. 

Assistive listening devices are available for pick up at the coat check.

Group minimums vary per show. As few as 8 tickets to the same performance may be classified as a group and are noted accordingly on each event on our Group Sales page.

You may find all pricing information for shows we do offer group rates for on our group tickets page. You can also call 901-529-4226 or email

Not in most cases, however groups of 40 or more may be required to pay a deposit for tickets in high demand.


Yes! Special needs seating is available upon request. Please let us know if anyone in your group needs accessible seating. Please call us to determine your specific needs.

If you need to make any corrections to your invoice, please do so within the 48 hours allotted to turn in your signed invoice.

Group tickets are non-refundable and non-exchangeable.

To avoid cancellation of your group tickets order, please contact the group sales manager at 901-529-4226 to make other arrangements if payment will not be received by our ticket office on or before the due date listed on your contract. 

Group ticket reservations will automatically be canceled if invoices are not returned and signed to agree to the seats that are being requested.

The group tickets invoice must be paid in full 30 days after the reservation date via company or cashier’s check, or 30 days from the opening performance date for the entire run of the show, whichever is sooner. In some special cases, if a reservation must be held longer than 30 days, a negotiated deposit is required and is evaluated on a case-by-case basis.

The Orpheum Theatre Group requires that payment be submitted in one of the following forms: credit card (Visa, MasterCard or Discover), or a company check or cashier’s check made out to the Orpheum Theatre Group. Personal checks and purchase orders are not accepted.

Group tickets will be mailed to the address on the invoice 4-6 weeks before the show date. Tickets ordered within 4-6 weeks of the performance will be mailed once final payment is received. If other arrangements are needed, please contact our Group Sales manager at 901-529-4226.

Plan to arrive no later than 30 minutes prior to the start of the show. The performances begin promptly at the time listed on the tickets; groups arriving late will be seated at an appropriate time after the start of the show.

Please email if you would like promotional materials (based on availability). Approval must be provided by the Orpheum Theatre Group prior to usage, including show logos.

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