Ticket Policies

Important Policy Information

• All ticket sales are final. Refunds, exchanges or retroactive discounts are not possible. Pricing is subject to change.
• The Orpheum Theatre Group accepts Visa, Mastercard, Discover, and American Express.
• Performance times and cast members are beyond our control and are subject to change without advance notification. Specific performers are not guaranteed for any theatrical performance.
• Performances are not canceled and refunds are not provided due to weather conditions. Legal exceptions are only allowed for “Acts of God” or “regulations of public authorities,” which happens when the government steps in to close a venue during severe weather or an emergency. Otherwise, “the show must go on.”
• Each individual show’s producer or artist determines the seating policy for late-arriving guests. In some instances, if you arrive after the show begins, you may be asked to wait until there is a natural break in the act before going to your seat.
• Children under four years of age are not generally permitted in the theatre. At designated shows, children of all ages are permitted. However, everyone regardless of age must have a ticket.
• What some parents believe is acceptable and appropriate for their children, others may find objectionable. We urge parents who plan on bringing children to research the production prior to ordering to decide what is appropriate based on personal family values and standards.
• Accessible Seating is available upon request. Please email boxoffice@orpheum-memphis.com.
• Share your ticket info with your party. If you are the ticket purchaser, you will have accepted the Terms of Service on behalf of you and your party. Shortly before your performance date, you will receive an event info email from us, sharing the most up-to-date version of this important information with you. Please be aware that only the ticket purchaser will receive these emails, so be sure to share these communications with everyone in your party so that they are aware of what to expect on their visit.

Guests, Take Caution with Third-Party Tickets!

Ticketmaster and the Orpheum Theatre Group’s Box Offices are the only official ticketing sources for Orpheum and Halloran Centre events and programs. When you buy from a broker or third-party source:

• We cannot be responsible for tickets purchased through unauthorized third parties.
• Your tickets cannot be replaced if lost or stolen.
• We cannot guarantee that your tickets are valid and cannot guarantee admittance.
• You will always pay more than face value.
• We cannot contact you with information regarding time changes, show cancellations, road closures or other important information.
• You are supporting businesses that make it hard for true fans to see their favorite performers or shows without paying a premium charge they cannot afford.
• We reserve the right to revoke tickets sold to a broker or unauthorized third party. If you are holding a revoked ticket, you will not be admitted and will not receive a refund.

Be on the lookout for sites that look similar or have URLs similar to orpheum-memphis.com. Often they belong to third-party sites or brokers.

Help us keep ticket prices affordable and fair. For more information, please email boxoffice@orpheum-memphis.com.