COME JOIN OUR TEAM

Below are the current opportunities available to join the Orpheum Theatre Group team.

House Head - Audio-Visual

Reports to: Event Staff
Reports to: Technical Director
Supervises: Audio/Visual Team
FLSA Status: Non-Exempt
Employee Status: Full-time, experienced, supervisory position

To provide to our patrons the best possible audio listening experience and provide effective leadership for and supervision of Audio/Visual Department. To coordinate and maintain inventory, operation of systems. and recommend equipment acquisitions for the department. Effectively work with incoming show personnel, local union and non-union workers in a positive, friendly and professional manner. Provide sound and A/V services at the Orpheum Theatre event or venue. Works with the Orpheum and IATSE team and others in the Orpheum Theatre Group to ensure professionalism, cleanliness, efficiency and effectiveness of the department.

Essential Functions:

  • Set up and operate sound and A/V systems for all Broadway, Orpheum and touring productions and serve as the Sound/AV department head. Coordinate the sound during load-in, show, and load-out of shows and make sure the systems comply with both safety and aesthetics issues.
  • Direct and supervise union and non-union stage employees in the building of sound and A/V systems.
  • Maintain the efficient operation of Sound and Audio-Visual department, as well as guest/collaborator/rental events performed in-house.
  • Maintain all sound systems, infrared equipment, LCD and audio video systems throughout the organization. Apply preventative maintenance. Manage sound room and other sound areas to ensure safety and cleanliness.
  • Work with other departments in the setting up of sound and other equipment. Be present for events where sound or other equipment is used.
  • Advises outside production managers, event planners, and Sound and A/V designers on the technical specifications and usage of Sound & A/V equipment required for specific shows and supervises the implementations of approved designs.
  • Work with other IA departmental employees and other OTG departments to plan and conduct projects to ensure professionalism, cleanliness, effectiveness and efficiency of the department. Participate across production departments in planning and doing physical project work.
  • Talk and/or meet with clients as needed about equipment and facility usage.
  • Serve on the Emergency Response Team and phone teams.
  • Assists with other duties as needed

Qualifications

Education

  • Bachelor’s Degree with 4-6 years of experience or;
  • Master’s with 2-4 years of experience or;
  • An equivalent combination education and experience.

Skills

  • Extensive knowledge of sound systems and their design, operation, and maintenance.
  • Knowledge of acoustical principles and sound engineering terminology is necessary.
  • Ability to do multiple tasks simultaneously.
  • Knowledge of electrical systems and how they interact with sound systems.
  • Working knowledge of LCD’s and hearing augmentations systems.
  • Ability to coordinate, direct, supervise personnel.
  • Ability to maintain positive working relationships with a wide variety of people, union and non-union employees, OTG departments, outside vendors and guests.
  • Must have a keen ear to be able to listen to subtle problems in a sound system and be able to hear a wide spectrum of audio frequencies.
  • Ability to quickly accurately assess problems and resolve them effectively and efficiently.
  • Excellent eye/hand coordination necessary.
  • Ability to work with various video systems and assist in their setup.
  • Knowledge of many types of microphones and their effective application.
  • Computer skills for operation of “Q-Lab” audio control software and other computer applications.
  • Knowledge of digital audio consoles and associated software.

Competencies

  • Self-sufficiency
  • Exceptional organizational skills
  • Time management and ability to prioritize
  • Ability to take and execute direction
  • Customer service and interpersonal skills
  • Problem analysis and problem-solving skills
  • Personal initiative and self-motivation
  • Ethical prowess, discretion, and confidentiality
  • Attention to detail and commitment to accuracy
  • Flexibility and adaptability
  • Punctuality and preparedness
  • Ability to work in a team and take constructive criticism

Environmental Conditions and Physical Demands

Physical Requirement

0-24%

25-49%

50-74%

75-100%

Seeing: Must be able to read typed or handwritten information and use computer

 

 

 

X

Hearing: Must be able to hear well enough to communicate with others

 

 

 

X

Sitting

 

 

X

 

Standing/Walking

 

 

 

X

Reaching/Climbing

 

 

 

X

Stooping/Kneeling/Crawling

 

 

 

X

Lifting/Carrying up to 75 lbs.

 

 

 

X

Lifting/Carrying up to 500 lbs.

 

 

X

 

Holding/Grasping/Fingering/Feeling: Must be able to write, input, file, organize, and use phone system

 

 

 

X


Interested candidates should submit résumé, references, and a video and social media portfolio to hr@orpheum-memphis.com.

This position description describes the general nature of the position and should not be construed as an exhaustive list of responsibilities, duties, or skills required for the position. Position descriptions do not establish a contract for employment and are subject to change at the discretion of the employer.


Marketing Coordinator

Reports to: Vice President of Marketing
Classification: Full-time
FLSA Status: Non-Exempt
Employee Status: Full-time, entry level, temporary position (minimum April-August 2019) with potential for permanent placement

The Marketing Coordinator supplements all activities of the Orpheum Theatre Group Marketing Department, owning several projects and assisting fellow team members with others. This position includes but is not limited to responsibilities in website management, creative assets, content, promotional engagement, customer service, and event management.

Essential Functions:

  • Plans and executes Movies at the Orpheum events, including pre-show activities and all event preparation
  • Manages promotional partnerships and street teaming activities
  • Collects and manages marketing assets from rental partners
  • Schedules the Orpheum Theatre Group’s outdoor digital marquee
  • Sizes creative assets for a variety of digital marketing platforms
  • Assists with maintaining the Orpheum Theatre Group website, including a rotating list of events and programs as well as updates to existing content
  • Assists in localizing advertising content for Orpheum Theatre Group events
  • Assists in capturing content for social media channels, whether still photos or video footage
  • Contributes to the organization’s multi-media archives, including the storage, preservation, and organization of those assets
  • Assists with answering Group Sales calls when the Group Sales Manager is not present
  • Assists with executing press appointments as needed
  • Assists with other duties as needed

Qualifications

Education

  • Bachelor’s Degree
  • Coursework in graphic design, marketing, photography, videography or digital marketing preferred

Experience

  • Minimum of one year in professional working environment
  • Minimum of one year in website management, graphic design, or digital marketing preferred
  • Prior experience in event planning, promotional marketing, sales, and customer service a plus

Skills

  • Written and oral communication
  • Working knowledge of Adobe Premiere and Photoshop
  • Ability to work with both Mac and PC computer a plus

Competencies

  • Self-sufficiency
  • Exceptional organizational skills
  • Time management and ability to prioritize
  • Ability to take and execute direction
  • Customer service and interpersonal skills
  • Problem analysis and problem-solving skills
  • Personal initiative and self-motivation
  • Ethical prowess, discretion, and confidentiality
  • Attention to detail and commitment to accuracy
  • Flexibility and adaptability
  • Knowledge of best practices for social media, videography, and graphic design
  • Punctuality and preparedness
  • Ability to work in a team and take constructive criticism

Environmental Conditions and Physical Demands

Employee required to spend majority of time remaining in a seated position looking at a computer screen. In addition, employee will be required to do some standing, walking, lifting, and moving equipment up to 30lbs. Some evenings and weekends will be required. Employee will be in a well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation.

Interested candidates should submit résumé, references, and, if applicable, a creative portfolio to hr@orpheum-memphis.com.


Box Office Patron Services Representative

Reports to: Box Office Supervisor
Classification: Part-time
FLSA Status: Non-Exempt

A patron services representative, or PSR, provides the highest level of customer service to ticket buying patrons for the Orpheum Theatre and Halloran Centre. The Patron Services position is the first impression customers receive of the Orpheum Theatre Group. Successful candidates will be professional, personable and patron service oriented individuals who show great attention to detail in a fast-paced environment. We are selling experiences, not just tickets. Candidates must be available to work a flexible schedule including weekdays, evenings and weekends.Our organization hosts 150+ events per year.

Primary responsibilities include (but not limited to):

  • Single and Season ticket sales in box office phone room, ticket windows, Halloran Centre and concierge desk upon occasion for Orpheum productions and theatre rentals. Provide detailed and accurate event information for all shows on sale.
  • Season ticket holder renewals, exchanges, special needs
  • Learn and manage a great deal of information about concerts, events and promotions to best answer patrons’ questions pleasantly, confidently, and efficiently
  • Monitor and respond promptly to patron emails requesting information
  • Participate in special events such as the Orpheum’s Annual auction
  • Able to manage high volume of phone calls and window ticket sales
  • Strong computer skills as we use two computerized ticketing systems
  • Other duties as assigned by box office management.

Qualifications

  • High School diploma
  • One year minimum experience in customer service
  • Flexible schedule which includes weekdays, evenings, weekends and holidays
  • Cash handling experience

Competencies

  • Enthusiastic team player
  • Strong email etiquette
  • Proficient in Microsoft Office Suite
  • Strong organizational skills
  • Detail oriented
  • Knowledge of the ticketing industry preferred
  • Software proficiency with Ticketmaster and Archtics preferred but not required

Environmental Conditions and Physical Demands

While performing the duties of this job, the employee is regularly required to use their hands to handle or feel; reach with hands and arms and talk or hear. The employee is frequently required to stand and sit. The employee is occasionally required to walk. The employee must occasionally lift and/or move up to 25 pounds. Employee will be in a well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation.

Interested applicants should apply in person. No phone calls please.


Bartender

The Orpheum Theatre Group is hiring bartenders to work part-time on evenings and weekends based on the theatre's schedule.

Qualifications

  • Must be personable, outgoing, and energetic
  • Current ABC Card a plus, or 60 days to apply from time of initial employment

Apply in person at the Halloran Centre for Performing Arts & Education, next door to the Orpheum, Monday through Friday, 10am to 3pm. No phone calls please.


Bar Back

The Orpheum Theatre Group is hiring bar backs to work part-time on evenings and weekends based on the theatre's schedule.

Qualifications

  • Must be personable, outgoing, and energetic
  • Current ABC Card a plus, or 60 days to apply from time of initial employment

Apply in person at the Halloran Centre for Performing Arts & Education, next door to the Orpheum, Monday through Friday, 10am to 3pm. No phone calls please.


Housekeeper

Department: Housekeeping
Reports to: Housekeeping Manager
Classification: Part-time
FLSA Status: Non-Exempt

Position summary

The Housekeeper position provides a clean, sanitary comfortable, orderly and satisfying surroundings for the employees, and public. The housekeeper promotes sanitary conditions which prevent the spread of germs and odors.

Essential Functions

Essential functions are listed in order of importance. Responsibilities include, but are not limited to the following:

Housekeeping

  • Maintain facility in a sanitary and infection-free condition through washing, cleaning and replacement of equipment and furnishings.
  • Operates various mechanized cleaning equipment, such as vacuums, polishers, buffers, etc.
  • Requires working in damp, dusty and dirty areas.
  • Responsible for disposal of trash, waste, and other disposable materials.
  • Must handle various cleaning solvents, chemicals, etc. Must comply with all regulations such as OSHA, EPA, State Health Department, etc.
  • Clean areas as assigned by the Housekeeping Manager.

Safety and Compliance

  • Use safety precautions in all housekeeping services.

Qualifications

Education: High School Diploma or equivalent preferred
Experience:

  • 6+ months of housekeeping experience.
  • Must be able to communicate clearly with managers and other personnel.
  • Able to reach, bend, stoop and frequently lift up to 20 pounds.
  • Be able to work in a standing position for long periods of time (up to 8 hours daily).

Environmental Conditions and Physical Demands

Requires standing and walking about 90% of the time; may lift and carry objects up to 20 lbs.; may climb stairs; may bend, twist, kneel, stoop and reach overhead; may be exposed to irregular ranges of humidity and temperature.

Interested applicants should submit a resume via email to hr@orpheum-memphis.com.


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