COME JOIN OUR TEAM

Below are the current opportunities available to join the Orpheum Theatre Group team.

Vice President of Operations and COO

Department: Operations
Reports to: President & CEO
Supervises: Director of Facilities & Engineering, Director of House Operations & Concessions, Orpheum Technical Director, Housekeeping Manager, Volunteer Coordinator, and Security & IT vendors.
Classification:
Full-time
FLSA Status: Exempt

The mission of the Orpheum Theatre Group is to enhance the communities we serve by utilizing the performing arts to entertain, educate, and enlighten while preserving the historic Orpheum Theatre and the Halloran Centre for Performing Arts & Education.

Position Summary

The VP of Operations/COO will be charged with creating systems and managing (including hiring, training and firing) staff to insure OTG delivers the highest level of operational efficiency, delivers white-glove customer service, maximizes income from concessions and novelties, creates the safest environment for our patrons and staff, maintains our facilities in the highest condition, and efficiently runs backstage operations. In addition, working closely with outside vendors, the VP/COO will be responsible for all security and IT needs of OTG.

The ideal candidate will be experienced in the operations of a large, multi-venue performing arts center or similar public assembly facility. They will be detail oriented and able to clearly communicate to staff that includes college graduates as well as those with less formal education. The VP/COO will treat all staff with respect, while expecting excellence in the performance of staff member’s duties.

Outstanding verbal and written communication skills are required as the VP/COO will annually review, edit and, as needed, rewrite the organization’s safety plans, security plans, maintenance plans, IT plans, etc.

The VP/COO will work with all departments of OTG, understanding each of those department’s goals and objectives.

As the Orpheum Theatre Group has a successful track record, the VP/COO will not be required to reinvent the wheel. Rather the VP/COO will be asked to evaluate operational procedures, recommend improvements, and implement the improvements in a collaborative work environment. The culture of the institution, as set by the President & CEO, is one of collegiality, consensus building and teamwork.

The VP/COO will serve as a member of the senior leadership team of OTG. This team provides strategic direction for the organization. Therefore, the VP/COO will be a big-picture thinker, as well as a detail- oriented manager.

The VP/COO will be asked to represent OTG in community meetings, board meetings and other functions.

The position of VP/COO will be responsible for:

  • Facility and Building
  • House Operations
    • Front of House (Ushers and Bars)
    • Backstage
  • Housekeeping
  • Security
  • IT

Qualifications

  • BA degree is required
  • A minimum of ten years of professional operations experience with demonstrable growth in responsibilities is required. Staff management experience, facility management experience and knowledge of IT are preferred.

Environmental Conditions and Physical Demands

Employee required to spend some of their time remaining in a seated position looking at a computer screen. In addition, employee will be required to do some standing and walking. Occasionally, employee may need to bend, crawl, or lift up to 25lbs.

OTG office hours are 8:30am to 5:30pm, but this position will also require evening and weekend hours.

To apply

Interested candidates may send their cover letters and resumes to afinck@cushioncorp.com.

The Orpheum Theatre Group is an Equal Opportunity Employer. OTG does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.


Box Office Patron Services Representative

Reports to: Box Office Supervisor
Classification: Part-time
FLSA Status: Non-Exempt

A patron services representative, or PSR, provides the highest level of customer service to ticket buying patrons for the Orpheum Theatre and Halloran Centre. The Patron Services position is the first impression customers receive of the Orpheum Theatre Group. Successful candidates will be professional, personable and patron service oriented individuals who show great attention to detail in a fast-paced environment. We are selling experiences, not just tickets. Candidates must be available to work a flexible schedule including weekdays, evenings and weekends.Our organization hosts 150+ events per year.

Primary responsibilities include (but not limited to):

  • Single and Season ticket sales in box office phone room, ticket windows, Halloran Centre and concierge desk upon occasion for Orpheum productions and theatre rentals. Provide detailed and accurate event information for all shows on sale.
  • Season ticket holder renewals, exchanges, special needs
  • Learn and manage a great deal of information about concerts, events and promotions to best answer patrons’ questions pleasantly, confidently, and efficiently
  • Monitor and respond promptly to patron emails requesting information
  • Participate in special events such as the Orpheum’s Annual auction
  • Able to manage high volume of phone calls and window ticket sales
  • Strong computer skills as we use two computerized ticketing systems
  • Other duties as assigned by box office management.

Qualifications

  • High School diploma
  • One year minimum experience in customer service
  • Flexible schedule which includes weekdays, evenings, weekends and holidays
  • Cash handling experience

Competencies

  • Enthusiastic team player
  • Strong email etiquette
  • Proficient in Microsoft Office Suite
  • Strong organizational skills
  • Detail oriented
  • Knowledge of the ticketing industry preferred
  • Software proficiency with Ticketmaster and Archtics preferred but not required

Environmental Conditions and Physical Demands

While performing the duties of this job, the employee is regularly required to use their hands to handle or feel; reach with hands and arms and talk or hear. The employee is frequently required to stand and sit. The employee is occasionally required to walk. The employee must occasionally lift and/or move up to 25 pounds. Employee will be in a well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation.

Interested applicants should apply in person. No phone calls please.


Bartender

The Orpheum Theatre Group is hiring bartenders to work part-time on evenings and weekends based on the theatre's schedule.

Qualifications

  • Must be personable, outgoing, and energetic
  • Current ABC Card a plus, or 60 days to apply from time of initial employment

Apply in person at the Halloran Centre for Performing Arts & Education, next door to the Orpheum, Monday through Friday, 10am to 3pm. No phone calls please.


Bar Back

The Orpheum Theatre Group is hiring bar backs to work part-time on evenings and weekends based on the theatre's schedule.

Qualifications

  • Must be personable, outgoing, and energetic
  • Current ABC Card a plus, or 60 days to apply from time of initial employment

Apply in person at the Halloran Centre for Performing Arts & Education, next door to the Orpheum, Monday through Friday, 10am to 3pm. No phone calls please.


Housekeeper

Department: Housekeeping
Reports to: Housekeeping Manager
Classification: Part-time
FLSA Status: Non-Exempt

Position summary

The Housekeeper position provides a clean, sanitary comfortable, orderly and satisfying surroundings for the employees, and public. The housekeeper promotes sanitary conditions which prevent the spread of germs and odors.

Essential Functions

Essential functions are listed in order of importance. Responsibilities include, but are not limited to the following:

Housekeeping

  • Maintain facility in a sanitary and infection-free condition through washing, cleaning and replacement of equipment and furnishings.
  • Operates various mechanized cleaning equipment, such as vacuums, polishers, buffers, etc.
  • Requires working in damp, dusty and dirty areas.
  • Responsible for disposal of trash, waste, and other disposable materials.
  • Must handle various cleaning solvents, chemicals, etc. Must comply with all regulations such as OSHA, EPA, State Health Department, etc.
  • Clean areas as assigned by the Housekeeping Manager.

Safety and Compliance

  • Use safety precautions in all housekeeping services.

Qualifications

Education: High School Diploma or equivalent preferred
Experience:

  • 6+ months of housekeeping experience.
  • Must be able to communicate clearly with managers and other personnel.
  • Able to reach, bend, stoop and frequently lift up to 20 pounds.
  • Be able to work in a standing position for long periods of time (up to 8 hours daily).

Environmental Conditions and Physical Demands

Requires standing and walking about 90% of the time; may lift and carry objects up to 20 lbs.; may climb stairs; may bend, twist, kneel, stoop and reach overhead; may be exposed to irregular ranges of humidity and temperature.

Interested applicants should submit a resume via email to hr@orpheum-memphis.com.

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