Frequently Asked Questions

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All ticket sales are final. Refunds, exchanges or retroactive discounts are not possible.


The use of electronic devices is prohibited in the theatre. This includes phones, cameras, video and audio recorders, flashlights, etc.

Due to performance copyrights and the disruptive nature of electronic devices, guests using these items may be ejected without refund.


Everyone regardless of age must have a ticket. Please check individual show information for age recommendations or restrictions.


Patrons are asked to turn off cellular phones and beepers when entering the theatres at the Orpheum and the Halloran Centre. Inform those who may need to reach you in an emergency to call 901-525-3000 with your seat number.


The Orpheum Theatre Group is serious about the safety of our guests. For the protection of our patrons, theatre managers and private security personnel are on duty for all performances. Patrons and their belongings are subject to inspection and metal detection upon entry.

The following is a list of items not permitted inside the Orpheum Theatre and Halloran Centre. We reserve the right to prohibit other items as deemed necessary. Patrons will have the opportunity to return items to their vehicles before entering.

• Firearms, knives, and weapons of any kind
• Illegal drugs or substances
• Laser pointers
• Fireworks
• Outside food and beverages
• SLRs, DSLRs, video cameras, and professional cameras, including external flash camera units or interchangeable/detachable lenses
• Pets other than service animals

Larger items that have the potential to block walkways or disturb other patrons will need to be stored at coat check. For your convenience, we recommend refraining from bringing large bags to the theatre.

Help us keep our venues secure — if you see anything suspicious, please tell an usher or other Orpheum Theatre Group representative.


The Orpheum's Broadway productions are generally suitable for ages 12 and older. Although kids of all ages are welcome to our family productions, children under 4 are not admitted to Broadway productions. Everyone who enters the theatre must have a ticket.


In the event of inclement weather, all performances will go on as scheduled. Each production is contractually entitled to the ticket revenues from their performances so long as the actors are on stage and perform. Legal exceptions are only allowed for “Acts of God” or “regulations of public authorities,” which happens when the government steps in to close a venue during severe weather or an emergency. Otherwise, “the show must go on.” Refunds and reseating to other performances are not allowed per this agreement. In the event of a cancellation, the Orpheum Theatre Group will notify all media and notices will be posted on our website.


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