Frequently Asked Questions

TOPICS:

Pre-paid parking is available exclusively to season ticket holders at a reduced price in the MLGW parking garage located at the corner of Front Street and Dr. Martin Luther King Jr. Boulevard, entrance on Front Street, at a reduced price of $7 per pass. These season passes are not date/time specific, but may not be used during Memphis in May events. Parking spaces are not reserved — it is first come, first served. Click here for a listing of additional Downtown Memphis parking lots.


Address changes can only be made by the account holder, in writing to Orpheum Theatre Box Office, P.O. Box 3370, Memphis TN 38173-0370, by emailing seasontickets@orpheum-memphis.com or by fax to 901-525-5499. You may also make changes on your invoice when mailing in your payment.


Instructions regarding seat changes and additions will be emailed after the March 26, 2018, renewal deadline. Current seats must be renewed before any changes or additions can be made.

Due to the large number of season tickets sold this year, there will be limited availability.


The most important benefit of being a subscriber is your same seat privilege. In fairness to other renewing season ticket holders we do not accept account transfers.


Unfortunately we are unable to hold your seats without payment in full. When accounts are not paid in full by the deadline, seats are released without notice. Any returning season ticket holders would be considered as new accounts and seated with the best available locations at that time.


Splitting season accounts is allowed only if the current account holder makes this request in writing to our office before the renewal deadline. Complete address information for the parties involved must be included with their payment in full. Requests can be emailed to seasontickets@orpheum-memphis.com.


Tickets can be exchanged only each show has gone on sale to the general public. Exchange instructions are included with each mailed season ticket packet and can be found in the Subscriber Ticket Exchange Policy below under "Can't Make It To A Show?".

Please note: Exchange benefits may not be available for every show, including Hamilton. When exchanges are possible, we cannot guarantee that your assigned seats or an equivalent seat will be available. There may also be a price difference.


Season tickets are mailed to the address listed on your account approximately four weeks prior to your first scheduled performance. Your Hamilton tickets will be mailed closer to the performance dates in the summer of 2019. Rest assured that after renewing or purchasing a 2018-2019 season ticket package, your Hamilton tickets are secured.


Exchange Your Tickets

If you find that you are unable to attend your regular performance of a show, you may exchange your season tickets for the best available seating to another performance of the same show, either in person, by mail or online, once the show goes on sale to the general public.

Please note: Exchange benefits may not be available for every show, including Hamilton. When exchanges are possible, we cannot guarantee that your assigned seats or an equivalent seat will be available. There may also be a price difference.

Exchanges must be completed by no later than 24 hours before the performance date printed on your tickets. We are not able to make exchanges on the day of the performance or after the date printed on your tickets. We are not able to exchange lost tickets.

A $5.00 fee will be charged for exchanging your tickets more than once for the same show. There may be an additional amount due if you are exchanging from a weekday performance to a weekend performance or if you choose seats in a different price range.

Online
Simply login to your Account Manager and select the tickets you would like to exchange for another performance of the same show.  There is a fee of $1.25 per ticket for this service.  Your original tickets are no longer valid.

In Person
Bring your tickets to the Orpheum Theatre Box Office at least 24 hours prior to the date printed on your tickets. You may exchange your tickets for advance performances at the Box Office window during intermission of other Broadway shows.

By Mail
Mail the tickets you wish to exchange to:
The Orpheum Theatre
P.O. Box 3370
Memphis TN 38173-0370

We must receive your tickets no later than 48 hours before the date printed on your tickets.

Provide the performance date and time you wish to attend. Provide the account name and the phone numbers by which you can be reached day and evening. Enclose a check or MasterCard/Visa number for the price difference, if any. The box office needs five business days in order to mail the tickets back to you. If time does not allow mailing, we will hold the tickets at the box office in your name.

Sell Your Tickets

Can't make it to a performance? Once single tickets go on sale to the public, you can sell your seats anonymously to other patrons through Ticketmaster.com via your AccountManager portal, a secure online resale service. Please note: Resale benefits may not be available for all shows, including Hamilton.

There is no fee for posting tickets. Go to your Account Manager and log in using your account ID and password. You choose the selling price (up to double the face value) and sales deadline, and you’ll be kept in the loop via email notification.

Once purchased, the barcodes on your tickets are canceled and new ones are issued and delivered to the buyer via ticketFast electronic delivery. With ticketFast, the buyer can print tickets instantly using any standard printer. You will receive credit for the sale price of the tickets, which will be applied to next season's invoice or any additional tickets purchased. If your tickets do not sell before the expiration date you've set, you will be notified via email that your listing has been removed and that your original tickets are still valid for entry. Only season tickets are eligible for this service and not all shows allow resale.

Call 525-3000 for additional information.

Forward Your Tickets

Login to your Account Manager to forward your tickets to someone else.  The tickets you choose to forward will be emailed and can be printed on any standard printer.  Your original tickets will no longer be valid.  There is a fee of $1.95 for this service.


The Orpheum Theatre Perks Card is available exclusively to Orpheum Season Ticket Holders and entitles the bearer to discounts from our VIP Partners from all corners of the city. One Season Perks card is mailed to each account holder just before each season. If you have not received yours before the first show, please contact the box office at 901-525-3000 or email us at seasontickets@orpheum-memphis.com.

The 2017-2018 season Perks Card includes the following restaurants. The 2018-2019 Perks Card partner list will be updated later this year.

Alchemy

940 Cooper St., Memphis, TN 38104

Offer: 10% off on show nights

Aldo's Pizza Pies

100 S. Main St., Memphis, TN 38103

Offer: 15% off on show nights

Automatic Slim's

83 S. Second St., Memphis, TN 38103

Offer: 20% off on show nights

Bardog Tavern

73 Monroe Ave., Memphis, TN 38103

Offer: 10% off on show nights

Café Society

208 N. Evergreen St., Memphis, TN 38112

Offer: 15% off with ticket

Café Ole

959 Cooper St., Memphis, TN 38104

Offer: 10% off on show nights

Central BBQ

147 E. Butler Ave., Memphis, TN 38103

Offer: Free appetizer with meal purchase

Interim

5040 Sanderlin Ave., Memphis, TN 38117

Offer: 10% off on show nights

LYFE Kitchen

272 S. Main St., Memphis, TN 38103

Offer: Complimentary starter with purchase of entrée. Good anytime.

Sweet Grass | Next Door

937 S. Cooper St., Memphis, TN 38104

Offer: $20 pre-theatre menu on show nights

South of Beale

361 S. Main St., Memphis, TN 38103

Offer: 20% off on show nights with ticket

Tamp & Tap

122 Gayoso Ave., Memphis, TN 38103

Offer: 15% off on show nights

The Majestic Grille

145 S. Main St., Memphis, TN 38103

Offer: 10% off on show nights

All offers exclude alcohol.


Season tickets can be purchased by all patrons in the Mid-South region. The number of available season tickets may be limited and may change season to season.

Season tickets are not sold outside the Orpheum Theatre's region. If you would like request an exception, please call the box office at 901-525-3000.


Close Email Signup JOIN OUR EMAIL CLUB