COME JOIN OUR TEAM

Below are the current opportunities available to join the Orpheum Theatre Group team.

House Head - Audio-Visual

Reports to: Event Staff
Reports to: Technical Director
Supervises: Audio/Visual Team
FLSA Status: Non-Exempt
Employee Status: Full-time, experienced, supervisory position

To provide to our patrons the best possible audio listening experience and provide effective leadership for and supervision of Audio/Visual Department. To coordinate and maintain inventory, operation of systems. and recommend equipment acquisitions for the department. Effectively work with incoming show personnel, local union and non-union workers in a positive, friendly and professional manner. Provide sound and A/V services at the Orpheum Theatre event or venue. Works with the Orpheum and IATSE team and others in the Orpheum Theatre Group to ensure professionalism, cleanliness, efficiency and effectiveness of the department.

Essential Functions:

  • Set up and operate sound and A/V systems for all Broadway, Orpheum and touring productions and serve as the Sound/AV department head. Coordinate the sound during load-in, show, and load-out of shows and make sure the systems comply with both safety and aesthetics issues.
  • Direct and supervise union and non-union stage employees in the building of sound and A/V systems.
  • Maintain the efficient operation of Sound and Audio-Visual department, as well as guest/collaborator/rental events performed in-house.
  • Maintain all sound systems, infrared equipment, LCD and audio video systems throughout the organization. Apply preventative maintenance. Manage sound room and other sound areas to ensure safety and cleanliness.
  • Work with other departments in the setting up of sound and other equipment. Be present for events where sound or other equipment is used.
  • Advises outside production managers, event planners, and Sound and A/V designers on the technical specifications and usage of Sound & A/V equipment required for specific shows and supervises the implementations of approved designs.
  • Work with other IA departmental employees and other OTG departments to plan and conduct projects to ensure professionalism, cleanliness, effectiveness and efficiency of the department. Participate across production departments in planning and doing physical project work.
  • Talk and/or meet with clients as needed about equipment and facility usage.
  • Serve on the Emergency Response Team and phone teams.
  • Assists with other duties as needed

Qualifications

Education

  • Bachelor’s Degree with 4-6 years of experience or;
  • Master’s with 2-4 years of experience or;
  • An equivalent combination education and experience.

Skills

  • Extensive knowledge of sound systems and their design, operation, and maintenance.
  • Knowledge of acoustical principles and sound engineering terminology is necessary.
  • Ability to do multiple tasks simultaneously.
  • Knowledge of electrical systems and how they interact with sound systems.
  • Working knowledge of LCD’s and hearing augmentations systems.
  • Ability to coordinate, direct, supervise personnel.
  • Ability to maintain positive working relationships with a wide variety of people, union and non-union employees, OTG departments, outside vendors and guests.
  • Must have a keen ear to be able to listen to subtle problems in a sound system and be able to hear a wide spectrum of audio frequencies.
  • Ability to quickly accurately assess problems and resolve them effectively and efficiently.
  • Excellent eye/hand coordination necessary.
  • Ability to work with various video systems and assist in their setup.
  • Knowledge of many types of microphones and their effective application.
  • Computer skills for operation of “Q-Lab” audio control software and other computer applications.
  • Knowledge of digital audio consoles and associated software.

Competencies

  • Self-sufficiency
  • Exceptional organizational skills
  • Time management and ability to prioritize
  • Ability to take and execute direction
  • Customer service and interpersonal skills
  • Problem analysis and problem-solving skills
  • Personal initiative and self-motivation
  • Ethical prowess, discretion, and confidentiality
  • Attention to detail and commitment to accuracy
  • Flexibility and adaptability
  • Punctuality and preparedness
  • Ability to work in a team and take constructive criticism

Environmental Conditions and Physical Demands

Physical Requirement

0-24%

25-49%

50-74%

75-100%

Seeing: Must be able to read typed or handwritten information and use computer

 

 

 

X

Hearing: Must be able to hear well enough to communicate with others

 

 

 

X

Sitting

 

 

X

 

Standing/Walking

 

 

 

X

Reaching/Climbing

 

 

 

X

Stooping/Kneeling/Crawling

 

 

 

X

Lifting/Carrying up to 75 lbs.

 

 

 

X

Lifting/Carrying up to 500 lbs.

 

 

X

 

Holding/Grasping/Fingering/Feeling: Must be able to write, input, file, organize, and use phone system

 

 

 

X


Interested candidates should submit résumé, references, and a video and social media portfolio to hr@orpheum-memphis.com.

This position description describes the general nature of the position and should not be construed as an exhaustive list of responsibilities, duties, or skills required for the position. Position descriptions do not establish a contract for employment and are subject to change at the discretion of the employer.


Halloran Centre Technical Director

Reports to: Vice President of Operations for the Halloran Centre for Performing Arts & Education
FLSA Status: Exempt

The Technical Director is responsible for the technical operations of the Theatre, Board Room, Rehearsal Hall, Dance Studio and Classroom equipment for The Halloran Centre. This includes lighting, sound, video, scenery, projections, smartboard and all multi-media.

Essential Functions:

Essential functions are listed in order of importance. Responsibilities include, but are not limited to the following:

Technical Direction:

  • Operate, maintain and safeguard the technical assets of the theatre, including supervising the use of lighting, sound, communications equipment, and the use and maintenance of stage facilities
  • Determine the necessary technical supports, such as lighting, sound, staging, and special needs, necessary for events and performances presented at the facility in advance of production dates
  • Approve tech contracts in advance and/or advise as needed
  • Coordinate and advance technical requirements for all HC productions, Education Department productions and rental events
  • Advise production managers, lighting and sound designers, on the technical specifications, costs and usage of technical equipment required for the individual show, and supervise the implementations of approved technical designs
  • Design, set up, maintain, and operate lighting, projection and sound systems for theatre, dance, music, and other productions and projects; assist guest designers and artists with technical matters
  • Order and track supplemental gear for shows as needed
  • Safely operate and maintain motorized rigging equipment
  • Monitor the condition of equipment including lighting, sound, and rigging equipment; arrange for the repair and replacement within budgetary constraints; perform preventive maintenance on equipment
  • Load marketing material into digital signage player for events
  • Run technical equipment at performances and events or ensures a competent replacement or operator is present.

Administrative Duties:

  • Oversee the scheduling (internal/external) of the spaces within the H.C. using our digital scheduling platform, EMS.
  • Assist in recruiting, training and assignment of volunteer or paid technical staff for individual shows.
  • Orient facility renters and visiting productions to safety, technical characteristics and other areas of facility operations; facilitate the use of the technical facilities by the resident company and others engaged by or renting the facility.
  • Assist with the preparation and control of production budgets; maintains inventory and orders specialized supplies
  • Make recommendations to theatre leadership regarding capital purchases and upgrades of technical equipment.
  • Supervise and coordinate activities of contractors engaged in repairs, preventative maintenance and installation of any new technical equipment
  • Use a working knowledge of building HVAC system to adjust spaces for client comfort
  • Plan, develop and implement new methods and procedures designed to improve operations, minimize operating costs and effect greater utilization of systems.
  • Partner with Education Department and the Orpheum Theatre to provide quality technical training to students in all areas of theatre production

Safety and Compliance:

  • Stays in compliance with all shows and programs
  • Ensures staff performs work safely in accordance with departmental safety procedures

Qualifications

Education

  • Bachelor of Fine Arts Degree with an emphasis in Technical Theatre, or equivalent professional experience

Experience

  • Knowledge of union stage hand regulations
  • Supervisory: 3 years
  • Working knowledge of the following:
    • Construction and set design
    • Lighting
    • Stage rigging
    • Audio and sound reinforcement
    • Stage/production management
    • Knowledge and clear understanding of professional standards of stage safety

Skills

  • Oral, written, and technical communication
  • Basic computer skills including Microsoft Office

Competencies

  • Problem Solving: Ability to solve problems and deal with a variety of variables in situations where only limited standardization exists.
  • Initiative and Creativity: Plan work and carry out tasks without detailed instructions; prepare for problems or opportunities in advance; respond to situations as they arise with minimal supervision
  • Communication: Ability to communicate across all functions of the business in a timely manner.
  • Policy and Procedures: Ability to understand, create, enforce and adhere to standardized policies and procedures for the organization as well as for events
  • Commitment to Safety: Understand, encourage, and carry out compliance with safety policies and procedures; take personal responsibility for safety

Environmental Conditions and Physical Demands

  • Requires standing and walking about 70% of the time; may lift and carry objects up to 25 lbs.; Push or pull objects up to 100lbs using appropriate equipment; may climb stairs and ladders; may bend, twist, kneel, stoop and reach overhead; ability to work at heights\
  • The noise level in the environment ranges from quiet in the office to moderate to loud during events
  • Maintains irregular and extended working hours as needed to support event-based schedule
  • Ability to safely operate a scissor lift
  • May be exposed to irregular ranges of humidity and temperature

Interested candidates should submit résumé to hr@orpheum-memphis.com.


Education and Engagement Administrator

Reports to: Vice President of Education and Community Engagement
Classification: Full-time
FLSA Status: Exempt

The Education and Engagement Administrator will serve as a hub within the department for all aspects of administration, finance, scheduling, and operations. This team player is one who believes in supporting the mission and programmatic work on the administrative and engagement side and works quickly, efficiently, and with attention to detail in a fast-paced and ever evolving department. They are collaborative, innovative, forward-thinking and passionate. They will work to support the entire Education and Community Engagement team and the people it serves to support program growth and development, community building, equity and inclusion initiatives, and to represent and maintain the mission of the Orpheum Theatre Group.

Preferred Qualifications

  • 1-year experience in arts or education administration
  • Experience in Regpack or other similar cloud-based registration and database reporting software
  • Strong working knowledge of Microsoft Office Suite
  • Experience in company or stage management and/or general working knowledge of the theatre industry
  • Experience with arts related contracts

Competencies and Desired Traits

Excellent written and verbal communications, ability to multi-task and prioritize, outstanding database, finance, and budgeting skills, ability to maintain sensitive and confidential information, fluidity and flexibility, relationship building and customer service skills, patience, self-starting, detail oriented, team-oriented, cultural sensitivity awareness, commitment to equity and inclusion, forward thinking, able to anticipate needs and challenges, passion for the arts, respect for confidentiality, knowledge of theatre and general arts and humanities.

**Willing to work flexible hours as needed, including evenings and weekends.

This position offers a competitive salary and benefits package. Resumes must include salary requirements and references for consideration and may be sent to: hr@orpheum-memphis.com or mailed to the Orpheum Theatre Group Attn: Human Resources 203 S. Main Street Memphis, TN 38103.


Box Office Patron Services Representative

Reports to: Box Office Supervisor
Classification: Part-time
FLSA Status: Non-Exempt

A patron services representative, or PSR, provides the highest level of customer service to ticket buying patrons for the Orpheum Theatre and Halloran Centre. The Patron Services position is the first impression customers receive of the Orpheum Theatre Group. Successful candidates will be professional, personable and patron service oriented individuals who show great attention to detail in a fast-paced environment. We are selling experiences, not just tickets. Candidates must be available to work a flexible schedule including weekdays, evenings and weekends.Our organization hosts 150+ events per year.

Primary responsibilities include (but not limited to):

  • Single and Season ticket sales in box office phone room, ticket windows, Halloran Centre and concierge desk upon occasion for Orpheum productions and theatre rentals. Provide detailed and accurate event information for all shows on sale.
  • Season ticket holder renewals, exchanges, special needs
  • Learn and manage a great deal of information about concerts, events and promotions to best answer patrons’ questions pleasantly, confidently, and efficiently
  • Monitor and respond promptly to patron emails requesting information
  • Participate in special events such as the Orpheum’s Annual auction
  • Able to manage high volume of phone calls and window ticket sales
  • Strong computer skills as we use two computerized ticketing systems
  • Other duties as assigned by box office management.

Qualifications

  • High School diploma
  • One year minimum experience in customer service
  • Flexible schedule which includes weekdays, evenings, weekends and holidays
  • Cash handling experience

Competencies

  • Enthusiastic team player
  • Strong email etiquette
  • Proficient in Microsoft Office Suite
  • Strong organizational skills
  • Detail oriented
  • Knowledge of the ticketing industry preferred
  • Software proficiency with Ticketmaster and Archtics preferred but not required

Environmental Conditions and Physical Demands

While performing the duties of this job, the employee is regularly required to use their hands to handle or feel; reach with hands and arms and talk or hear. The employee is frequently required to stand and sit. The employee is occasionally required to walk. The employee must occasionally lift and/or move up to 25 pounds. Employee will be in a well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation.

Interested applicants should apply in person. No phone calls please.


Bartender

The Orpheum Theatre Group is hiring bartenders to work part-time on evenings and weekends based on the theatre's schedule.

Qualifications

  • Must be personable, outgoing, and energetic
  • Current ABC Card a plus, or 60 days to apply from time of initial employment

Apply in person at the Halloran Centre for Performing Arts & Education, next door to the Orpheum, Monday through Friday, 10am to 3pm. No phone calls please.


Bar Back

The Orpheum Theatre Group is hiring bar backs to work part-time on evenings and weekends based on the theatre's schedule.

Qualifications

  • Must be personable, outgoing, and energetic
  • Current ABC Card a plus, or 60 days to apply from time of initial employment

Apply in person at the Halloran Centre for Performing Arts & Education, next door to the Orpheum, Monday through Friday, 10am to 3pm. No phone calls please.


Housekeeper

Department: Housekeeping
Reports to: Housekeeping Manager
Classification: Part-time
FLSA Status: Non-Exempt

Position summary

The Housekeeper position provides a clean, sanitary comfortable, orderly and satisfying surroundings for the employees, and public. The housekeeper promotes sanitary conditions which prevent the spread of germs and odors.

Essential Functions

Essential functions are listed in order of importance. Responsibilities include, but are not limited to the following:

Housekeeping

  • Maintain facility in a sanitary and infection-free condition through washing, cleaning and replacement of equipment and furnishings.
  • Operates various mechanized cleaning equipment, such as vacuums, polishers, buffers, etc.
  • Requires working in damp, dusty and dirty areas.
  • Responsible for disposal of trash, waste, and other disposable materials.
  • Must handle various cleaning solvents, chemicals, etc. Must comply with all regulations such as OSHA, EPA, State Health Department, etc.
  • Clean areas as assigned by the Housekeeping Manager.

Safety and Compliance

  • Use safety precautions in all housekeeping services.

Qualifications

Education: High School Diploma or equivalent preferred
Experience:

  • 6+ months of housekeeping experience.
  • Must be able to communicate clearly with managers and other personnel.
  • Able to reach, bend, stoop and frequently lift up to 20 pounds.
  • Be able to work in a standing position for long periods of time (up to 8 hours daily).

Environmental Conditions and Physical Demands

Requires standing and walking about 90% of the time; may lift and carry objects up to 20 lbs.; may climb stairs; may bend, twist, kneel, stoop and reach overhead; may be exposed to irregular ranges of humidity and temperature.

Interested applicants should submit a resume via email to hr@orpheum-memphis.com.


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